At a Glance
- Tasks: Lead IT service delivery and manage a talented technical team in a dynamic environment.
- Company: Well-established organisation where technology drives business success.
- Benefits: Competitive salary, enhanced pension, private medical insurance, and birthday day off.
- Other info: Hybrid working with excellent career development opportunities and regular social events.
- Why this job: Make a real impact in IT leadership while enjoying a collaborative culture.
- Qualifications: Experience in IT Service Delivery and strong people management skills.
The predicted salary is between 54000 - 66000 £ per year.
Join a well-established organisation where technology plays a key role in driving business success.
This is an opportunity to lead operational IT delivery, shape service excellence, and build strong relationships across the business while managing a talented technical team.
Role Overview
Location
- Surrey (Hybrid)
- What You’ll Be Doing
- Lead the day-to-day delivery of IT services, ensuring a high standard of operational support across the business.
- Manage and develop a team of developers and systems analysts, providing coaching, direction and performance support.
- Act as the main operational contact between IT and business stakeholders, resolving escalations and ensuring clear communication.
- Oversee third-party suppliers and managed service providers, ensuring SLAs and service standards are consistently achieved.
- Coordinate major incidents, problem management and root cause investigations to minimise business disruption.
- Drive service improvements, operational efficiencies and continuous enhancement of IT processes.
- Manage release, change and application management activities while maintaining robust documentation.
- Work closely with internal technology leaders to ensure projects and business-as-usual priorities are effectively balanced.
- Support governance, compliance and security initiatives, including audit readiness and operational risk management.
- Contribute to budgeting, vendor performance reviews and wider IT operational planning.
- Main Skills Needed
- Previous experience in an IT Service Delivery, IT Operations or Service Management leadership role.
- Proven people management experience within technical teams, including developers and systems analysts.
- Strong supplier, vendor and contract management skills.
- Experience managing incident, problem and change management processes.
- Good understanding of software development lifecycles and modern delivery practices.
- Working knowledge of tools such as Jira, Confluence and Git Hub.
- Familiarity with Microsoft technologies including . NET, SQL and the Power Platform.
- Excellent stakeholder management and communication skills with the ability to influence at all levels.
- Ability to prioritise workloads, manage competing demands and take ownership of operational delivery.
- ITIL certification or experience within regulated industries would be advantageous.
- What’s in It for You
- Competitive salary and benefits package.
- Enhanced pension contribution.
- Private medical insurance.
- Life assurance and income protection.
- Enhanced annual leave options. Birthday day off.
- Career development and progression opportunities.
- Access to online learning and professional development resources.
- Modern office environment with a collaborative culture.
- Complimentary breakfast, fresh fruit and snacks.
- Regular social events and company celebrations.
- Hybrid working with the opportunity to make a real impact within a supportive IT leadership team.
Ready for something better? You know what to do.
We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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IT Service Delivery Manager in Watford employer: Addition
Join a leading consumer brand that prioritises innovation and collaboration, offering a dynamic work environment in the heart of London. As a Digital UI Designer, you'll have the chance to significantly impact the online experience for millions while working alongside talented professionals in a supportive studio team. With a strong focus on employee growth and a commitment to diversity, this role provides an exciting opportunity to contribute to meaningful projects within the thriving hospitality and ecommerce sectors.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Manager in Watford
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Addition values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Addition might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Addition!
✨Direct Apply to Addition
Let's not forget to apply directly through the Addition website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Delivery Manager in Watford
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Addition.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Addition. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Addition
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
