At a Glance
- Tasks: Lead rapid resolution of major incidents and coordinate technical teams for swift outcomes.
- Company: Dynamic company in Hertfordshire with a focus on innovation and teamwork.
- Benefits: Hybrid work setup, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team and enjoy a culture of continuous improvement.
- Why this job: Make a real impact by minimising business disruptions and improving processes.
- Qualifications: Experience in managing major incidents and strong problem-solving skills.
The predicted salary is between 60000 - 75000 £ per year.
The Major Incident Manager leads the rapid resolution of major incidents and high-priority issues, minimising business impact. You'll coordinate technical teams and cross-functional stakeholders to drive swift outcomes, keep senior leaders informed, and champion best practices in Incident and Problem Management. The role also provides leadership and on-call support to ensure continuous, effective response.
Location: Hertfordshire
Working set-up: Hybrid - 3 days on site with 1 week in every 3 on call
Key Responsibilities:
- Lead and evolve Major Incident and Problem Management frameworks.
- Coordinate technical and business teams to resolve incidents and minimise impact.
- Manage communications with Technology teams, stakeholders, and leadership.
- Proactively identify risks and prevent issues before they affect the business.
- Analyse incidents, identify trends, and implement improvements to prevent recurrence.
- Collaborate with Change, Release, Regulatory, and supplier teams to support resolution and reporting.
- Align with Business Resilience processes for wider incident management.
Qualifications:
- Proven experience managing major incidents and driving resolution.
- Strong understanding of IT infrastructure (hardware and software).
- Experience in root cause analysis and implementing remedial actions.
- Knowledge of Knowledge Management practices.
- Previous leadership or team management experience.
- Strong problem-solving skills with the ability to handle complex technical issues.
- Commercial awareness and ability to improve business processes and services.
- Leadership capability to guide teams through critical incidents.
- Experience managing small projects and controlling costs.
- Focus on continuous improvement and process optimisation.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Major Incident Manager in London employer: Addition
As a Major Incident Manager in Hertfordshire, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and development. Our hybrid working model promotes a healthy work-life balance, while our commitment to continuous improvement ensures you have the resources and support needed to excel in your role. Join us to be part of a collaborative culture that values innovation and empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Major Incident Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Addition values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Addition might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Addition!
✨Direct Apply to Addition
Let's not forget to apply directly through the Addition website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Major Incident Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Addition.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Addition. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Addition
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
