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For Companies At a Glance
- Tasks: Manage customer chats and emails while using AI tools to enhance efficiency.
- Company: Join a fast-growing tech company redefining customer support with innovation.
- Benefits: Enjoy competitive pay, flexible working, and a culture that values your ideas.
- Why this job: Be part of a team that prioritises excellence and customer care in a dynamic environment.
- Qualifications: Experience in customer support or operations; strong communication and organisational skills required.
- Other info: This is a hybrid role based in London, perfect for those who thrive in a collaborative setting.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Customer Service Operation Specialist
This fast-growing business is setting new standards in how customers are supported, blending premium service with smart technology. They’re now looking for someone who can keep operations running smoothly while ensuring every interaction feels first-class.
Role Overview:
- Location: London (hybrid)
- Package: Competitive + benefits
- Industry: Consumer / Tech
What You’ll Be Doing:
- Managing customer conversations across live chat, email, and other digital platforms.
- Using AI tools to improve response times and reduce repetitive tasks.
- Tracking orders and operational tasks to make sure everything stays on schedule.
- Delivering an experience that reflects the company’s high standards at every touchpoint.
Main Skills Needed:
- Background in customer support, operations, or community management.
- Confident using AI or automation tools to improve workflows.
- Organised, adaptable, and comfortable handling multiple priorities.
- Strong communication skills with genuine empathy for customers.
What’s in It for You:
- Be part of a growing company that’s embracing new technology.
- A culture that values both operational excellence and customer care.
- Opportunities to learn, grow, and expand your skills as the business scales.
- Flexible working with a team that supports fresh ideas and collaboration.
Call to Action:
We’ll keep this simple: if it sounds good, get in touch.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Customer Service Operations Specialist employer: Addition+
Contact Detail:
Addition+ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operations Specialist
✨Tip Number 1
Familiarise yourself with the latest AI tools and automation software used in customer service. Being able to demonstrate your knowledge of these technologies during an interview will show that you're proactive and ready to enhance operational efficiency.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will help you articulate your thoughts clearly and empathetically, which is crucial for a Customer Service Operations Specialist who needs to handle various customer interactions.
✨Tip Number 3
Research the company’s values and customer service philosophy. Understanding their approach will allow you to align your answers and examples during interviews, showcasing how you can contribute to maintaining their high standards.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Customer Service Operations Specialist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required. Tailor your application to highlight your relevant experience in customer support and operations.
Showcase Your Skills: Emphasise your background in using AI tools and automation in your previous roles. Provide specific examples of how you've improved workflows or customer interactions in the past.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to manage multiple priorities. Use this opportunity to express your genuine empathy for customers and how you align with the company's values.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism.
How to prepare for a job interview at Addition+
✨Showcase Your Customer Support Experience
Make sure to highlight your background in customer support or operations during the interview. Share specific examples of how you've successfully managed customer interactions and resolved issues, as this will demonstrate your capability to deliver a first-class experience.
✨Familiarise Yourself with AI Tools
Since the role involves using AI tools to enhance workflows, it's crucial to show your confidence in using such technology. Be prepared to discuss any relevant experience you have with automation tools and how they improved your previous work processes.
✨Demonstrate Organisational Skills
The ability to handle multiple priorities is key for this position. During the interview, provide examples of how you've effectively organised tasks in a fast-paced environment, ensuring that everything runs smoothly and on schedule.
✨Communicate with Empathy
Strong communication skills are essential for this role. Practice conveying empathy in your responses, showing that you genuinely care about customer needs. This will resonate well with the company's focus on high standards in customer care.
