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For Companies At a Glance
- Tasks: Manage customer chats and emails while using AI tools to streamline operations.
- Company: Join a fast-growing tech company redefining customer support with innovative solutions.
- Benefits: Enjoy competitive pay, flexible working, and a culture that values your ideas.
- Why this job: Be part of a team that prioritises excellence and customer care in a dynamic environment.
- Qualifications: Experience in customer support or operations; strong communication and organisational skills required.
- Other info: This is a hybrid role based in London, perfect for those who thrive in a collaborative setting.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Customer Service Operation Specialist
This fast-growing business is setting new standards in how customers are supported, blending premium service with smart technology. They’re now looking for someone who can keep operations running smoothly while ensuring every interaction feels first-class.
Role Overview:
- Location: London (hybrid)
- Package: Competitive + benefits
- Industry: Consumer / Tech
What You’ll Be Doing:
- Managing customer conversations across live chat, email, and other digital platforms.
- Using AI tools to improve response times and reduce repetitive tasks.
- Tracking orders and operational tasks to make sure everything stays on schedule.
- Delivering an experience that reflects the company’s high standards at every touchpoint.
Main Skills Needed:
- Background in customer support, operations, or community management.
- Confident using AI or automation tools to improve workflows.
- Organised, adaptable, and comfortable handling multiple priorities.
- Strong communication skills with genuine empathy for customers.
What’s in It for You:
- Be part of a growing company that’s embracing new technology.
- A culture that values both operational excellence and customer care.
- Opportunities to learn, grow, and expand your skills as the business scales.
- Flexible working with a team that supports fresh ideas and collaboration.
Call to Action:
We’ll keep this simple: if it sounds good, get in touch.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Customer Service Operations Specialist employer: Addition+
Contact Detail:
Addition+ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Operations Specialist
✨Tip Number 1
Familiarise yourself with the latest AI tools and automation software that are commonly used in customer service. Being able to demonstrate your knowledge of these technologies during your interview will show that you're proactive and ready to enhance operational efficiency.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios where you handle customer inquiries. This will help you articulate your responses clearly and empathetically, which is crucial for a Customer Service Operations Specialist.
✨Tip Number 3
Research the company’s values and customer service philosophy. Understanding their approach will allow you to align your answers with their expectations and demonstrate that you’re a good cultural fit.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced in the role, giving you an edge in your application and interviews.
We think you need these skills to ace Customer Service Operations Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what the company is looking for in a Customer Service Operations Specialist. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your experience in customer support, operations, or community management. Emphasise your familiarity with AI tools and your ability to manage multiple priorities effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of how technology can enhance customer interactions. Use specific examples from your past experiences to demonstrate your skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Addition+
✨Showcase Your Customer Support Experience
Make sure to highlight your background in customer support or operations during the interview. Share specific examples of how you've successfully managed customer interactions and resolved issues, as this will demonstrate your capability to meet the company's high standards.
✨Familiarise Yourself with AI Tools
Since the role involves using AI tools to enhance workflows, it's crucial to show your familiarity with such technologies. Be prepared to discuss any relevant experience you have with automation tools and how they can improve response times and efficiency.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and empathetically, as you'll need to convey genuine care for customers. Consider preparing a few scenarios where you effectively communicated with customers to resolve their concerns.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and adaptability. Think of examples from your past experiences where you had to juggle multiple priorities or adapt to changing situations, and be ready to explain how you handled them.
