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- Tasks: Provide second-line technical support and enhance customer care platforms.
- Company: Join a tech-forward company transforming customer experiences across the UK.
- Benefits: Enjoy ongoing learning, growth opportunities, and a supportive, inclusive culture.
- Why this job: Make a meaningful impact while working with cutting-edge technologies in a collaborative environment.
- Qualifications: Experience in AWS, Azure, telephony tech, and strong SQL skills required.
- Other info: We value diversity and are an equal opportunity employer.
The predicted salary is between 28800 - 43200 £ per year.
Customer & Retailer Care Engineer Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large-scale journey that directly impacts millions while supporting good causes across the UK. What You’ll Be Doing: Provide second-line technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues. Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText. Contribute to the development and testing of new features, supporting smooth deployment into production. Monitor KPIs, analyse trends, and take proactive steps to improve system performance. Ensure compliance with data protection, privacy regulations, and security standards. Collaborate with product owners to influence roadmaps and future developments. Support service delivery by managing incidents and problems to minimise business impact. Main Skills Needed: Experience in AWS and Azure environments. Strong knowledge of telephony and call centre technologies, ideally Amazon Connect. Hands-on experience with ServiceNow CSM and OpenText. DBA-level SQL skills across SQLServer, Postgres and MySQL. Familiarity with GDPR and data protection in relation to personal data. ITIL v3 background in incident and problem management. Technical grounding in software development and web technologies. Excellent problem-solving, communication and stakeholder management skills. What’s in It for You: Work on a high-profile transformation project with a meaningful social impact. Be part of a business that values inclusivity, collaboration and innovation. Opportunities for ongoing learning, growth, and exposure to cutting-edge technologies. A supportive culture that recognises integrity, initiative and teamwork. Think it could be a fit? We’d love to hear from you. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Customer Service Engineer employer: Addition+
Contact Detail:
Addition+ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Engineer
✨Tip Number 1
Familiarise yourself with AWS Connect and ServiceNow, as these are key platforms for the role. Consider exploring online tutorials or forums to deepen your understanding of their functionalities and best practices.
✨Tip Number 2
Brush up on your SQL skills, especially with SQLServer, Postgres, and MySQL. Being able to demonstrate your DBA-level knowledge during discussions can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved technical issues. This will highlight your capability to handle the responsibilities of the role effectively.
✨Tip Number 4
Understand the importance of GDPR and data protection regulations in your work. Being knowledgeable about compliance will not only help you in the role but also demonstrate your commitment to ethical practices.
We think you need these skills to ace Customer Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and technical support. Emphasise your familiarity with AWS, Azure, and telephony technologies like Amazon Connect, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company's mission. Mention specific examples of how your skills align with the job requirements, particularly in incident management and problem-solving.
Showcase Technical Skills: Clearly outline your technical skills, especially your experience with ServiceNow, OpenText, and SQL databases. Provide examples of how you've used these tools to improve system performance or resolve issues in previous roles.
Highlight Compliance Knowledge: Since compliance with data protection and privacy regulations is essential, include any relevant experience you have with GDPR and data security. This will demonstrate your understanding of the importance of these standards in customer service.
How to prepare for a job interview at Addition+
✨Showcase Your Technical Skills
Make sure to highlight your experience with AWS, Azure, and telephony technologies like Amazon Connect. Be prepared to discuss specific projects where you've used these skills, as this will demonstrate your hands-on experience and technical grounding.
✨Understand the Company’s Mission
Familiarise yourself with the company's focus on technology and transformation, especially how it impacts customer and retailer experiences. Showing that you understand their mission will help you connect with the interviewers and demonstrate your enthusiasm for the role.
✨Prepare for Problem-Solving Scenarios
Since the role involves incident and problem management, be ready to discuss how you've handled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills effectively.
✨Know Your Compliance Regulations
Brush up on GDPR and data protection regulations, as well as ITIL v3 principles. Being able to discuss how you ensure compliance in your work will show that you take these important aspects seriously and are well-prepared for the responsibilities of the role.
