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For Companies At a Glance
- Tasks: Provide second-line technical support and enhance customer care platforms.
- Company: Join a tech-forward company transforming customer experiences across the UK.
- Benefits: Enjoy ongoing learning, growth opportunities, and a supportive, inclusive culture.
- Why this job: Make a meaningful impact while working with cutting-edge technologies in a collaborative environment.
- Qualifications: Experience in AWS, Azure, telephony tech, and strong SQL skills required.
- Other info: We value diversity and are an equal opportunity employer.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Customer & Retailer Care Engineer
Join a business at the forefront of technology and transformation, where your work will help shape the future of customer and retailer experiences. This is a chance to be part of a large-scale journey that directly impacts millions while supporting good causes across the UK.
What You’ll Be Doing:
- Provide second-line technical support across customer and retailer care platforms, ensuring reliability and quick resolution of issues.
- Work with internal teams and external partners to enhance applications including AWS Connect, ServiceNow and OpenText.
- Contribute to the development and testing of new features, supporting smooth deployment into production.
- Monitor KPIs, analyse trends, and take proactive steps to improve system performance.
- Ensure compliance with data protection, privacy regulations, and security standards.
- Collaborate with product owners to influence roadmaps and future developments.
- Support service delivery by managing incidents and problems to minimise business impact.
Main Skills Needed:
- Experience in AWS and Azure environments.
- Strong knowledge of telephony and call centre technologies, ideally Amazon Connect.
- Hands-on experience with ServiceNow CSM and OpenText.
- DBA-level SQL skills across SQLServer, Postgres and MySQL.
- Familiarity with GDPR and data protection in relation to personal data.
- ITIL v3 background in incident and problem management.
- Technical grounding in software development and web technologies.
- Excellent problem-solving, communication and stakeholder management skills.
What’s in It for You:
- Work on a high-profile transformation project with a meaningful social impact.
- Be part of a business that values inclusivity, collaboration and innovation.
- Opportunities for ongoing learning, growth, and exposure to cutting-edge technologies.
- A supportive culture that recognises integrity, initiative and teamwork.
Think it could be a fit? We’d love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Customer Service Engineer employer: Addition+
Contact Detail:
Addition+ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Engineer
✨Tip Number 1
Familiarise yourself with AWS Connect and ServiceNow, as these are key platforms for the role. Consider exploring online tutorials or forums to deepen your understanding and showcase your knowledge during interviews.
✨Tip Number 2
Brush up on your SQL skills, particularly with SQLServer, Postgres, and MySQL. Being able to demonstrate your DBA-level expertise in these databases will set you apart from other candidates.
✨Tip Number 3
Understand the principles of ITIL v3, especially incident and problem management. Having a solid grasp of these concepts will help you articulate how you can contribute to service delivery effectively.
✨Tip Number 4
Prepare examples of how you've successfully collaborated with teams in the past. Highlighting your communication and stakeholder management skills will be crucial, as this role involves working closely with various internal and external partners.
We think you need these skills to ace Customer Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills. Tailor your application to highlight your experience with AWS, Azure, and call centre technologies.
Highlight Relevant Experience: In your CV and cover letter, emphasise your hands-on experience with ServiceNow, OpenText, and your SQL skills. Provide specific examples of how you've resolved technical issues or improved system performance in previous roles.
Showcase Problem-Solving Skills: Demonstrate your problem-solving abilities by including examples of past challenges you've faced in customer service or technical support. Explain how you approached these problems and the outcomes.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for the role and the company's mission. Mention how your values align with their focus on inclusivity and social impact.
How to prepare for a job interview at Addition+
✨Showcase Your Technical Skills
Make sure to highlight your experience with AWS, Azure, and telephony technologies like Amazon Connect. Be prepared to discuss specific projects where you've used these skills, as this will demonstrate your hands-on experience.
✨Understand the Company’s Mission
Familiarise yourself with the company's focus on customer and retailer experiences, as well as their commitment to social impact. This knowledge will help you align your answers with their values during the interview.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or incidents. Prepare examples from your past experience that showcase your problem-solving abilities and your approach to minimising business impact.
✨Demonstrate Communication Skills
Since the role involves collaboration with various teams and stakeholders, practice articulating your thoughts clearly. Be ready to discuss how you’ve effectively communicated technical information to non-technical audiences in the past.
