Receptionist/Admin in Walthamstow

This is a six-month fixed-term contract to cover a staff member who is currently on leave. Addison Road Medical Practice (ARMP) is looking to recruit an administrator to join our team. You will have good people skills to deliver patient services in an efficient and professional manner. You will also need to possess a high level of organisational skills, have excellent communication skills with a good team spirit. A high level of quality patient care is an integral part of this role. You will need to have the ability to be self-motivated and be confident in using your own initiative within the limits of the role. If you are someone who is able to work well under pressure and maintain high-quality service delivery, we would like to hear from you.

Main duties of the job:

• Handle incoming patient calls, respond to patient queries, and assist with appointment bookings.
• The primary function of the role is to deliver patient services in an efficient and professional manner.
• Be welcoming, friendly and helpful to patients and visitors.
• Work with the front and back office team to assist with the smooth running of the practice.
• Ensure that both front of house and administrative targets are met and maintained.
• Undertake administrative tasks.
• Liaise with healthcare professionals when necessary.
• Initiate contact with and respond to requests from patients, team members and external agencies.
• Help new patients get settled into the practice by walking them through the process of officially joining the GP.

About us:

Addison Road Medical Practice (ARMP) is a large teaching practice based in a purpose-built building in Walthamstow, North East London (NEL). The practice serves 19,000 patients and is part of a wider group of 7 GP Practices spread across NEL and SEL serving 75,000 residents. The practice employs 2 part-time nurses and 1 HCA as well as a host of other Allied Health Professionals as part of a diverse multidisciplinary workforce skills mix. The organisation is an at-scale primary care provider leveraging scale, technology and high-performing teams to deliver high quality and accessible primary care for local residents. ARMP's core values are compassion, quality, integrity, respect, trust, accountability, and fun. The organisation prioritises career development and staff wellbeing for its 150+ staff members and is committed to supporting the education, training and development of its nursing workforce to ensure sustainability in the local nursing workforce.

Job responsibilities:

• Open/close the practice at the beginning and end of each day and follow the opening and closing procedures.
• Book, cancel, and amend patients' appointments using EMIS web clinical software.
• Answer the telephone promptly and deal with enquiries in a helpful and courteous manner, maintaining confidentiality at all times regarding patients and staff.
• Manning the practice's email inbox when needed.
• Maintain a good rapport/relationship between internal and external patients of the Practice at all times.
• Have an overview of the demands and workflow of the Practice during the working day.
• Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
• Arrange appointments for patients' reviews as part of QOF/PCN management.
• Register new patients living within our catchment area.
• Deal with internal and external post.
• Reach practice targets by asking patients to complete the patient friends and family surveys on a daily basis.
• Proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescriptions and view their medical record.
• Effectively signpost patients to services appropriate to their needs.
• Scan and action the clinical correspondence as per GP instructions into the patients' medical records.
• Be flexible to cover shifts in the event of staff holidays and sickness at short notice.

Person Specification:

Experience:

• Experience working with the general public.
• Experience in administrative roles.
• Experience working in a healthcare setting.
• Previous experience in GP Practice.
• Knowledge of the EMIS system.

Qualifications:

• GCSE grade A-C (9-4) in English and Maths (or equivalent).
• NVQ in Customer Service or equivalent experience.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.