Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist drivers and resolve queries while managing essential equipment.
- Company: Join Addison Lee, London's leading transport network since 1975.
- Benefits: Competitive salary, bonuses, enhanced leave, wellness programs, and extensive discounts.
- Other info: Flexible working hours with opportunities for professional training and growth.
- Why this job: Be part of a dynamic team transforming transport experiences in London.
- Qualifications: Team player with strong IT skills and excellent time management.
The predicted salary is between 27000 - 29000 £ per year.
About Us
Addison Lee has been at the heart of London’s transport network since 1975, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards. Our strength lies in our employees and drivers—genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike. As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles.
About The Role
- Assisting and liaising with stakeholders.
- Dealing with various queries relating to their role as Private Hire Drivers / Couriers, vehicle allocation(s), updating reports where necessary.
- Troubleshooting, allocation and maintenance of essential equipment.
Location
The job is located at West Drayton (Near Heathrow Airport).
Reporting Lines
This role reports to the Driver Liaison Manager.
About You
- Be comfortable working as part of a team and your own.
- Flexibility and a willingness to adapt to workload.
- Competent IT skills.
- Time management & organisational skills.
Main Accountabilities
- Dealing with communication(s) from drivers pertaining to issues they are experiencing.
- Liaising with internal departments to resolve complaints in an effective and time sensitive manner.
- Resolving queries relating to works carried out by stakeholders.
- Data input and office administration.
- Any other duties required by Management.
Performance Standards
The jobholder will always:
- Provide the highest level of confidentiality.
- Be polite, courteous and professional when communicating with clients, potential customers and staff.
- Ensure at every opportunity the services of the company are being promoted and marketed in a courteous and professional manner.
- Make every effort to ensure that customer / staff needs, and expectations are being met.
Working Pattern
40 hours per week Tuesday to Saturday, 10:00 AM to 18:00 PM.
Benefits
- Salary of between £27,000 - £29,000 (dependent on experience).
- Up to 5% Bonus.
- Enhanced Maternity Leave: 26 weeks full pay, 13 weeks 50% pay.
- Enhanced Paternity Leave: 4 weeks full pay.
- 2 days paid volunteering leave a year.
- Private Medical Insurance, Travel Insurance (after 1 year).
- Wellness Program.
- Cycle to Work Scheme.
- 33 days Annual Leave (incl. bank holidays).
- Life Insurance (Death in Service).
- Extensive retail discounts via Reward Gateway (e.g. 5% off most major supermarkets).
- Support with Professional Training and Qualifications via Apprenticeships.
- Season Ticket Loans, Discounted Cabs and Courier services (within London).
Equality and Diversity Information
Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community. Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.
Driver Liaison Operative in West Drayton employer: Addison Lee
Contact Detail:
Addison Lee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Liaison Operative in West Drayton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Addison Lee on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing the company inside out. Familiarise yourself with Addison Lee’s services and values. Show them you’re not just another candidate; you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions, especially those related to teamwork and problem-solving. Think of examples from your past experiences that highlight your skills and adaptability—these are key for the Driver Liaison Operative role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Addison Lee family.
We think you need these skills to ace Driver Liaison Operative in West Drayton
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and what makes you a great fit for our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with the Driver Liaison Operative role. This shows us that you’ve done your homework and are genuinely interested in joining Addison Lee.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Addison Lee
✨Know the Company Inside Out
Before your interview, take some time to research Addison Lee. Understand their values, services, and what sets them apart in London's transport network. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Driver Liaison Operative, communication is key. Prepare examples of how you've successfully resolved issues or liaised with different stakeholders in the past. Be ready to demonstrate your ability to handle queries professionally and courteously.
✨Highlight Your IT Competence
Since the role requires competent IT skills, brush up on any relevant software or tools you might be using. Be prepared to discuss your experience with data input and office administration, as well as how you can leverage technology to improve processes.
✨Demonstrate Flexibility and Team Spirit
Addison Lee values teamwork and adaptability. Think of instances where you've worked well in a team or adapted to changing workloads. Share these experiences during your interview to illustrate that you're a great fit for their dynamic environment.