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For Companies At a Glance
- Tasks: Manage client accounts, identify sales opportunities, and ensure exceptional service.
- Company: Join Addison Lee, London's leading transport network since 1975, known for reliability and innovation.
- Benefits: Enjoy a salary up to ÂŁ35,000, commission, wellness programs, and 33 days annual leave.
- Why this job: Be part of a dynamic team that values relationships and offers growth in a fast-paced environment.
- Qualifications: Ideal for self-starters with sales experience and excellent relationship-building skills.
- Other info: Based in Paddington, this role supports diversity and offers professional training opportunities.
The predicted salary is between 28000 - 42000 ÂŁ per year.
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Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.
Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.
As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.
About the Role
We are recruiting for three SME Account managers to join our account management team!
This is a commercial role within the business that requires you to develop new sales opportunities within an existing client base. You will be a relationship builder and a problem solver who wants to take responsibility for your customers. As a SME Account Manager, you will need to successfully identify revenue opportunities to deliver account growth via a well-developed pipeline. In this role, you will display exceptional sales and account-handling skills to ensure our clients have the best business experience. Your responsibilities involve all aspects of the client relationship and account performance and carries accountability to upsell / cross sell Addison Lee products.
Location
This role is based at our head office in Paddington.
Reporting Lines
This role reports to Head of Business Development.
Requirements
Main Accountabilities
- Plan, prioritise and manage activities to achieve sales/revenue and retention targets.
- Develop, agree and implement sales development plans for a specific number of accounts to maximise profits
- Maintain, develop and foster effective relationships and performance management across all the relevant levels of account organisations.
- Ensure all account information such as contract data, spend and profitability are maintained
- Ensure contracts are entered into and maintained in a timely and profitable manner
- Develop client accounts for sales and profitability
- Ensure upselling and cross selling opportunities are developed by establishing a sound understanding of what current and potential business needs are; aim to achieve an increased share of account “wallet.”
- Ensure that client expectations are met, co-ordinating resolution of any escalation of service issues and system service failures.
Key Stakeholders
• All client stakeholders – typically Travel Managers, Procurement Manager, Finance Directors, CSR/ESG leads etc
• All employees and managers across the business in particular; Client Services, Commercial Finance, Operations, Legal / Risk and Compliance
Requirements
• The position will suit someone with a proven record of achievement gained within a client service management or a sales environment with an account development background with some client liaison experience.
• Self-starting with the drive to increase sales and profitability.
• Excellent relationship skills; the ability to interact at all levels.
• Ability to work independently and on own initiative but also able to work collaboratively in matrix organisation.
• Quick learner and able to rapidly grasp complex solutions/concepts and take clients on a journey to meet their qualified needs.
• An ability to communicate, negotiate and influence effectively.
• Systematic and logical approach to problem solving and a capacity to work around problems.
• Good organisational skills and the ability to prioritise workload accordingly.
• Tenacious, resilient and able to adapt to a fast-changing environment.
• Excellent negotiation skills, with the ability to deliver valuable outcomes to customers and their business.
• Experience within with Travel Industry desirable but not essential
In return for your efforts, you will receive:
As well as a salary of up to ÂŁ35,000, access to commission scheme, receive Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), extensive retail discounts via Reward Gateway (e.g. 5% off most major supermarkets), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).
Equality and Diversity Information
Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.
Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.
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SME Account Manager employer: Addison Lee
Contact Detail:
Addison Lee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SME Account Manager
✨Tip Number 1
Familiarise yourself with Addison Lee's services and their unique selling points. Understanding their offerings will help you articulate how you can contribute to account growth and client satisfaction during interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare specific examples of how you've successfully managed client relationships and driven sales in previous roles. Being able to share these stories will demonstrate your capability as a relationship builder and problem solver.
✨Tip Number 4
Stay updated on industry trends, especially within the travel and transport sectors. Showing that you are knowledgeable about the market can set you apart and highlight your proactive approach to the role.
We think you need these skills to ace SME Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and sales. Use specific examples that demonstrate your ability to build relationships and identify revenue opportunities, as these are key aspects of the SME Account Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their requirements, particularly your experience in client service management and your ability to upsell and cross-sell products.
Showcase Your Problem-Solving Skills: Provide examples in your application that illustrate your systematic approach to problem-solving. Highlight situations where you successfully resolved client issues or improved account performance, as this is crucial for the position.
Highlight Relevant Achievements: Include quantifiable achievements in your application, such as sales targets met or exceeded, successful account growth, or any awards received. This will help demonstrate your proven record of achievement in a sales environment.
How to prepare for a job interview at Addison Lee
✨Research Addison Lee
Before your interview, take some time to understand Addison Lee's history, values, and services. Familiarise yourself with their position in the transport network and how they differentiate themselves from competitors. This knowledge will help you demonstrate your genuine interest in the company.
✨Showcase Your Relationship-Building Skills
As a SME Account Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully developed client relationships or resolved issues. Highlight your ability to communicate effectively and influence stakeholders at various levels.
✨Prepare for Sales Scenarios
Expect to discuss your approach to identifying revenue opportunities and upselling products. Think of specific instances where you've successfully increased sales or improved account performance. Be ready to explain your thought process and strategies in detail.
✨Demonstrate Problem-Solving Abilities
The role requires a systematic approach to problem-solving. Prepare to discuss challenges you've faced in previous roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your logical thinking.
