HR Advisor in Peterborough

About Us

Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards. Our strength lies in our employees and drivers—genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting‑edge technology with exceptional service to transform the experience for clients and drivers alike.

About the role

This role sits within the HR generalist arm of OneER, the HR shared services team. Your specialist area and focus will be all things Employee Relations, Employee Engagement and Employee Projects providing comprehensive advice and service across the varied departments of Addison Lee – primarily supporting our Peterborough population. The role supports the Contact Centre arm of the business based in our Peterborough office working closely with the Head of Customer Support and their direct reports.

Salary: £41,000

Location: The job is located in Peterborough Call Centre

Reporting Lines: This role reports to HR Business Partner

Working hours: 09:00 AM – 17:30 PM Monday to Friday

Interview Process:

• Phone Screen - week commencing 05/01/26
• 1st Stage - virtual call with Talent Partner & Senior HR Advisor
• 2nd Stage - in person meeting with HR Business Partner and Head of Customer Service
• Final Stage with HR Director & Meet and Greet with team

Main Accountabilities:

• Advise, guide and coach line managers through matters relating to employee relations across all departments and locations (Operational and HQ).
• Effective case management of people‑related issues such as disciplinaries, grievances, performance management, flexible working, redundancies and restructures, TUPE processes, health & wellbeing, absence management, occupational health referrals, mediation referrals.
• Support of our volume recruitment needs for our fast‑moving customer operations business areas.
• Support the end‑to‑end onboarding process of new hires ensuring they are still supported once introduced to the organisation.
• Analyse ER and Recruitment activity to ensure ongoing improvement through the production of monthly reports and updates.
• Develop effective relationships with all relevant stakeholders across Addison Lee to promote good and consistent employee relations.
• Deliver training workshops to line managers to develop and empower them in their people management capabilities.
• Be a functional expert on all People Policies and Procedures and update in line with legislative updates and best practices.
• Focus on continuous improvement to ensure the HR team always adds the maximum value, making recommendations where enhancements to the OneHR service can be made, being part of project activity with the HR Business Partners and wider HR team.
• Understand and keep up to date with new employment legislation and proactively seek out HR initiatives that can be implemented at Addison Lee.

Person Specification

Essential:

• Demonstrable experience of taking ownership for managing employee relations cases with line managers.
• Experience of providing support and guidance to people managers – a large proportion of this advice will be by phone so must have an excellent telephone manner.
• Demonstrable experience of working in an advisory role within a busy HR department.
• An ability to interact with and influence people from all departments and at all levels within business is critical.
• A desire to continuously improve and develop HR and employment law knowledge and expertise.
• Data driven and analytic approach to managing the ER and recruitment process along with ongoing reporting of key metrics.
• Ability and willingness to travel (at least once a month to London office).

Desirable:

• CIPD Level 5 qualification or relevant experience.
• Experience within an HR shared services function.
• Experience of delivering people management training workshops.

Benefits:

As well as a salary of up to £41,000 you will also receive: Up to 5% Bonus, Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), extensive retail discounts via Reward Gateway, support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).

Equality and Diversity Information:

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community. Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.