Marketing Operations Assistant

About Us
Addison Lee – Giving London Life a Lift
Since 1975, Addison Lee has been at the heart of London\’s transport network, delivering safe, stylish, and reliable journeys. As the capital\’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.

Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.

As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.

About The Role
The Marketing Operations Assistant will be instrumental in supporting the Addison Lee Marketing Operations team by delivering innovative campaigns and initiatives aimed at enhancing brand visibility among drivers, increasing driver engagement, and driving operational growth. This fast-paced role requires a creative mindset, meticulous attention to detail, and excellent organisational skills to effectively manage and prioritise multiple projects.

The role will also involve supporting driver acquisition efforts through outbound sales calls, helping to convert leads and grow the driver community.

Reporting to the Head of Marketing Operations, the Marketing Operations Assistant will contribute to the execution of the broader Marketing Operations strategy.

Requirements
Responsibilities & Accountabilities:

• Support the execution of marketing campaigns and initiatives aimed at increasing driver acquisition, engagement, and retention
• Conduct outbound sales calls to prospective drivers, following up on leads and assisting with conversion into active drivers
• Maintain and update marketing databases, ensuring accuracy of information and campaign performance tracking
• Collaborate with cross-functional teams (e.g., Operations, Recruitment, and Driver Liaison) to ensure alignment and consistency in messaging
• Help manage project timelines and deliverables to ensure campaigns are delivered on time and within scope
• Support content creation for driver communications, including email newsletters, SMS campaigns, and social media posts
• Monitor campaign performance metrics and compile regular reports to support data-driven decision making
• Conduct research on industry trends, competitor activity, and customer insights to inform marketing strategies
• Provide general administrative support to the Marketing Operations team and the Head of Marketing Operations as required

Person Specification:
Essential:

• Strong Communication Skills – Confident verbal and written communication, with the ability to engage professionally with internal teams and external stakeholders
• Organisation and Time Management – Able to manage multiple projects simultaneously, prioritise tasks effectively, and meet tight deadlines
• Attention to Detail – High level of accuracy in managing data, content, and campaign execution
• Sales and Persuasion Skills – Comfortable conducting outbound sales calls to support driver acquisition and lead conversion
• Team Collaboration – Works well as part of a cross-functional team and contributes to a positive team environment
• Creative Thinking – Contributes fresh ideas to campaigns and problem-solving, particularly in driver engagement and acquisition
• Digital Marketing Awareness – Basic understanding of digital platforms, email marketing, and social media tools
• Adaptability and Flexibility – Thrives in a fast-paced environment and can adjust priorities as needed
• Proactive Attitude – Takes initiative and ownership of tasks, with a desire to learn and grow in the role

Reporting & Working Relationships
Reporting to:

• This role will report to the Head of Marketing Operations

Location

• This role is based at our head office in Paddington (Mon-Fri, 9am – 5:30pm)

Benefits
Benefits
In return for your efforts, you will receive:
As well as a salary of up to £30,000, you\’ll also receive: Up to 5% Bonus, Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), extensive retail discounts via Reward Gateway (e.g. 5% off most major supermarkets), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).

Equality and Diversity Information
Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.

Addison Lee has been awarded the disability symbol, made up of two ticks, as we have made commitments to employ, keep and develop the abilities of disabled staff.

Applications via email must state the word DISAB in the subject line if the candidate is disabled, in order that the CV is checked against minimum criteria.