Strategic Account Manager in London

About Us

Addison Lee has been at the heart of London’s transport network since 1975, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards. Our strength lies in our employees and drivers - genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.

As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.

About the Role

As part of the Commercial team at Addison Lee, you will be joining a passionate, experienced, and extremely supportive team. We are looking for a dynamic, strategic, commercially minded individual who can hold their own with some of our largest legacy customers. Your primary role will be to act as the key face of Addison Lee, using your exceptional client engagement skills to inform, consult, and influence your portfolio of clients.

You will identify key opportunities within your client portfolio to maximise use of the full suite of Addison Lee services and support our clients to build and deliver travel programme strategies within the mobility space. You will be strategically balancing your time with account management duties including scoping and delivering client projects as well as seeking new opportunities to support revenue growth through your strong networking skills.

In this commercial role, you will be developing client accounts for both sales and profitability and be able to demonstrate an ability and capacity to develop and strengthen relationships on a commercial footing. You will be a relationship builder and a problem solver who wants to take responsibility for your accounts. The position will suit someone with a proven record of achievement gained in a sales environment with a strong account development background.

Location

The job is located at Addison Lee’s London office in the vibrant area of Paddington Basin.

Reporting Lines

This role reports to the Corporate Sales Manager.

Main Accountabilities

• Retain and develop your client portfolio by building strong and effective relationships.
• Create and implement a clearly defined strategy for your portfolio.
• Inform and advise clients on industry developments and be their subject matter expert on all aspects of ground transport.
• Plan, prioritise and manage activities to achieve sales/revenue and retention targets.
• Develop, agree, and implement sales development plans for a portfolio of corporate accounts.
• Ensure contracts are entered into and maintained in a timely and profitable manner.
• Ensure upselling and cross selling opportunities are developed by establishing a sound understanding of what current and potential business needs are; aim to achieve an increased share of account “wallet.”
• Act as the main point of contact for clients, lead and co-ordinate other departments such as Service Management, Finance, IT, Legal and the Customer Relations contact centre to provide a seamless client experience.
• Ensure that client expectations are met, co-ordinating resolution of any escalation of service issues and system service failures.
• Ensure all account information such as contract data, spend and profitability are maintained.

Person Specification

• Commercial mindset with strong negotiation skills.
• Proven experience within the corporate travel industry.
• Passionate and positive with a highly energetic sales and leadership style.
• The ability to work independently and on own initiative.
• Demonstratable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level.
• Proven background selling in a consulting environment, delivering client-focused solutions to customer needs.
• Highly collaborative and excels in a fast-paced, changeable environment.
• Highly experienced when managing SOWs & contract management.
• Systematic and logical approach to problem solving and a capacity to work around problems.
• Good organisational skills and the ability to prioritise workload accordingly.
• Tenacious and able to motivate others in support of the needs of the role.
• Highly analytical with the ability to utilise data to support strong and persuasive business cases.

Level of education/training

For this role we value experience, knowledge and energy over qualifications.

Personal characteristics

• Confident, organised and flexible.
• Growth mindset.
• Team Player.
• Tenacious.

Benefits

As well as a salary of up to £60,000 you'll also receive:

• Up to 10% Bonus.
• Enhanced Maternity Leave: 26 weeks full pay, 13 weeks 50% pay.
• Enhanced Paternity Leave: 4 weeks full pay.
• 2 days paid volunteering leave a year.
• Private Medical Insurance.
• Travel Insurance (after 1 year).
• Wellness Program.
• Cycle to Work Scheme.
• 33 days Annual Leave (incl. bank holidays).
• Life Insurance (Death in Service).
• Extensive retail discounts via Reward Gateway (e.g. 5% off most major supermarkets).
• Support with Professional Training and Qualifications via Apprenticeships.
• Season Ticket Loans.
• Discounted Cabs and Courier services (within London).

Equality and Diversity Information

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community. Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.