HR Operations Manager

Addison Lee – Giving London Life a Lift
Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.

About Us

Addison Lee is part of ComfortDelGro Group, operating a global private hire network of over 34,000 vehicles. We connect public transport (buses and rail), point‑to‑point services, and business‑to‑business mobility solutions, ensuring seamless connectivity for millions of people every day.

About The Role

This is a key role within our HR team and has the responsibility for the overall management of our HR Operations for currently just under 600 employees. The HR Operations Manager will take the lead on all operational HR activities and plays an integral role in the design and delivery of strategic HR initiatives across Addison Lee. The role is valued across the company, and it is expected that there will be a high standard of service delivery to all stakeholders.

Salary

£55,000 – £65,000

Location

Paddington, The Point

Reporting Lines

This role reports to the HR Director and manages the HR Operations Assistant and the Talent Partner.

Main Accountabilities

• Manage the HR Operations administrative service overseeing all contractual documents issued and ensuring all SLAs and KPIs are met.
• Take ownership of the HR system (RSM), implementing and communicating improvements of self‑service capabilities and proactively manage people processes to ensure readiness for any upcoming change.
• Work closely with Finance and external provider to oversee all new starters, leavers, changes and payroll updates ensuring accuracy and legal compliance.
• Lead on benchmarking, job evaluation and reward initiatives and processes.
• Manage the Talent Partner, tracking and overseeing recruitment process as well as guiding on the recruitment strategy.
• Drive a culture of process improvement with a tight focus on data integrity and an excellent service to managers and employees.
• Responsible for the delivery of all reporting and analysing data e.g. Gender Pay Gap for Senior Management reporting, account for the preparation and follow‑up actions in relation to salary review and bonus processes, managing them through to execution.
• Act as a key lead in any change processes including redundancies, acquisitions and integrations.
• Review benefit proposition regularly on the market to ensure consistency and value as well as working closely with external brokers.
• Advise and guide on payroll decisions in liaison with the Finance Director.
• Responsible for employee lifecycle documentation and authorisation, in line with Addison Lee’s standards and guidelines.
• Lead on internal HR audit processes.
• Support on higher risk ER cases when necessary.
• Review any HR Operations or payroll related policies as well as act as a final review for ER policies.
• Manage any cross‑functional or HR projects as necessary.

Requirements

An experienced and capable HR professional, adept managing an HR administration service and a variety of complex HR issues.

Experience of leading operational people activity in a commercially focused, fast‑paced business.

Track record of working in a customer‑focused environment where the emphasis is on SLAs and continuous improvement.

Ability to ‘zoom in and out’; putting in place the checks to ensure people processes run efficiently and effectively and getting into the detail as and when needed.

Skills to build and effectively manage relationships across and outside of Addison Lee.

Results orientated, with good business acumen and strong commercial awareness.

Experience of running core Reward processes; including salary benchmarking, salary and bonus reviews, benefits enrolment.

Excellent knowledge of Payroll, Employee Relations and UK employment law.

Continuous improvement and troubleshooting mindset.

Strong people management experience.

Excellent level of IT skills with the ability to manipulate and interpret complex data.

Experience of running recruitment campaigns and how to use recruitment MI to influence strategy.

Strong experience working with payroll teams and associated process such as P11Ds and pensions, with a proven track record of accuracy.

Strong experience of HRIS optimisation.

A track record of identifying efficiencies and implementing improvements.

Ability to hit the ground running and prioritise a diverse workload against the business needs.

Excellent attention to detail and resilience.

CIPD Level 5 or above qualified.

Benefits

In addition to a salary of £65,000, you’ll receive Up to 10% Bonus, Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance, Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), extensive retail discounts, support with Professional Training and Apprenticeships, Season Ticket Loans, discounted Cabs and Courier services (within London).

Equality and Diversity Information

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community. We are also a Disability Confident employer, and we have made commitments to employ, keep and develop the abilities of disabled staff.