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- Tasks: Join our vibrant team as a Customer Service Advisor, helping customers with bookings and queries.
- Company: Addison Lee has been a leader in London's transport since 1975, known for stylish and reliable journeys.
- Benefits: Enjoy a competitive salary, flexible shifts, wellness programs, and 33 days of annual leave.
- Why this job: Be part of a supportive culture focused on growth and exceptional customer service.
- Qualifications: No experience required; just bring your passion for helping others and good communication skills.
- Other info: Work in a fast-paced environment with free refreshments and opportunities for career progression.
The predicted salary is between 24024 - 26024 £ per year.
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Customer Service Advisor – At Your Service Advisor, Peterborough
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Client:
Location:
Peterborough, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
cb4540ab743e
Job Views:
8
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
About Us
Addison Lee – Giving London Life a Lift
Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.
Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.
As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.
About the Role
We are hiring for 10 New Advisors at our At Your Service Call Centre!
The ‘At Your Service’ Call Centre in Peterborough, is the global hub for customer service at Addison Lee. As an AYS Advisor, you will be an integral part of our vibrant service team, helping us to deliver an outstanding customer experience.
As a customer service agent, you will be passionate about helping customers, whilst accurately and efficiently booking vehicles, solving challenges, or handling customer complaints via telephone, e-mail, socials and chat.
At Addison Lee, we are incredibly proud of our \’Great Place To Grow\’ Coaching & Development program. If you want to improve your skills and progress in your career – this could be the perfect role for you!
Shift Information:
We are currently recruiting for the following variable start time shifts:
1x 6:00am – 10:00am
1x 10:00 – 13:00
6x 14:00 – 17:00
2 x 22:00 – 23:00
- All shifts are 8 hours, with x2 15 minute breaks & 30 minutes for lunch
- 5 over 7 days – If you\’re scheduled to work a weekend day, you get a day off in the week
- Excellent on-site facilities, a positive, fast-paced environment and exceptional training program
Requirements
Duties and Responsibilities include:
- Effectively manage customer contacts across all channels of communication, including telephone, e-mail, chat, and social
- Achieving high levels of accuracy and quality of work, whilst challenging yourself to exceed targets
- Delivering an outstanding customer experience, to help us continue delivering our award-winning service
- Efficiently handling customer complaints with empathy, knowledge and understanding
- Completing customer booking requests in a friendly, professional, and timely manner
- Working positively across all teams and departments to help solve customer queries
Requirements
Skills & Experience that would help:
- Experience of working in a contact centre environment would be beneficial but not essential
- Previous customer service experience in other sectors would be desirable
- Able to work well under pressure, showing resilience and good time management skills
- Confidence in your ability to use IT programmes (e.g. Microsoft Packages)
- Ability to prioritise workload, whilst being organised and efficient
- Excellent communication skills, both verbal and written
- Good attention to detail, and able to solve problems
In return for your efforts, you will receive:
Working as an Advisor with Addison Lee will give you a salary between £24,024 – £26,024.00, with up to £2,000 extra in shift allowances (40 hours per week). Company benefits including a cycle to work scheme, our voluntary rewards gateway, wellness program and Pension & Healthcare options, 33 days Annual Leave (includes Bank Holidays), a structured and clear progression path with the ‘A Great Place to Grow’ roadmap, detailed induction training program, including conflict training, systems and processes, onsite you will find a free staff car park, unlimited free tea & coffee as well as free fresh fruit and discounted cars and courier services when visiting London.
Equality and Diversity Information
Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.
Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.
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Customer Service Advisor - At Your Service Advisor employer: Addison Lee
Contact Detail:
Addison Lee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - At Your Service Advisor
✨Tip Number 1
Familiarise yourself with Addison Lee's services and values. Understanding their commitment to customer experience will help you align your responses during interviews, showcasing your passion for delivering exceptional service.
✨Tip Number 2
Practice handling common customer service scenarios. Think about how you would respond to various customer queries or complaints, as demonstrating your problem-solving skills can set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your ability to work under pressure. Since the role involves managing multiple communication channels, sharing examples of how you've successfully handled stressful situations in the past will be beneficial.
✨Tip Number 4
Showcase your IT skills during the interview. Familiarity with Microsoft packages is a plus, so be ready to talk about your experience with technology and how it can enhance your efficiency in the role.
We think you need these skills to ace Customer Service Advisor - At Your Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or contact centre roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver outstanding customer experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and explain why you want to work at Addison Lee. Mention specific examples of how you've successfully handled customer queries or complaints in the past, showcasing your problem-solving skills.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and presented professionally.
How to prepare for a job interview at Addison Lee
✨Show Your Passion for Customer Service
As a Customer Service Advisor, it's crucial to demonstrate your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist someone, as this will highlight your commitment to delivering outstanding service.
✨Familiarise Yourself with the Company
Before the interview, take some time to research Addison Lee and its services. Understanding their values, mission, and the role of the 'At Your Service' Call Centre will allow you to tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face in the role, such as handling complaints or booking requests. Practising your responses to these situations can help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be prepared to discuss how you've effectively communicated with customers in the past, whether through phone, email, or chat. Use clear examples to illustrate your ability to convey information professionally and empathetically.
