At a Glance
- Tasks: Engage clients, develop strategies, and maximise service use for Addison Lee.
- Company: Join Addison Lee, London's leading transport network since 1975.
- Benefits: Competitive salary, vibrant office in Paddington, and supportive team culture.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be the face of a renowned brand and drive impactful client relationships.
- Qualifications: Experience in corporate travel sales and strong relationship-building skills.
The predicted salary is between 50000 - 60000 € per year.
Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.
Our strength lies in our employees and drivers—genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting‑edge technology with exceptional service to transform the experience for clients and drivers alike. As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles.
As part of the Commercial team at Addison Lee, you will join a passionate, experienced, and extremely supportive team. Your primary role will be to act as the key face of Addison Lee with exceptional client engagement to inform, consult, and influence your portfolio of clients. You will identify key opportunities within your client portfolio to maximise use of the full suite of Addison Lee services and support our clients to build and deliver travel programme strategies within the mobility space.
You will be strategically balancing your time with account management duties including scoping and delivering client projects as well as seeking new opportunities to support revenue growth. You will have experience at developing client accounts for both sales and profitability and be able to demonstrate an ability and capacity to develop and strengthen relationships on a commercial footing. You will be a relationship builder and a problem solver who wants to take responsibility for your accounts. The position will suit someone with a proven record of achievement gained in a sales environment with a strong account development background.
The job is located at Addison Lee’s London office in the vibrant area of Paddington Basin. This role reports to the Corporate Sales Manager.
Main Accountabilities:
- Retain and develop your client portfolio by building strong and effective relationships.
- Create and implement a clearly defined strategy for your portfolio.
- Inform and advise clients on industry developments and be their subject matter expert on all aspects of ground transport.
- Plan, prioritise and manage activities to achieve sales/revenue and retention targets.
- Develop, agree and implement sales development plans for a portfolio of corporate accounts.
- Ensure contracts are entered into and maintained in a timely and profitable manner.
- Ensure upselling and cross‑selling opportunities are developed by establishing a sound understanding of current and potential business needs; aim to achieve an increased share of account “wallet”.
- Act as the main point of contact for clients, lead and co‑ordinate other departments such as Service Management, Finance, IT, Legal and the Customer Relations contact centre to provide a seamless client experience.
- Ensure that client expectations are met, co‑ordinating resolution of any escalation of service issues and system service failures.
- Ensure all account information such as contract data, spend and profitability are maintained.
Person Specification:
- Commercial mindset with strong negotiation skills.
- Proven experience within the corporate travel industry.
- Passionate and positive with a highly energetic sales and leadership style.
- Ability to work independently and on own initiative.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C‑level.
- Proven background selling in a consulting environment, delivering client‑focused solutions to customer needs.
- Highly collaborative and excels in a fast‑paced, changeable environment.
- Highly experienced when managing SOWs.
Client Partner employer: Addison Lee
At Addison Lee, we pride ourselves on being more than just a transport service; we are a community of passionate individuals dedicated to delivering exceptional client experiences. Located in the vibrant Paddington Basin, our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional growth within a leading company in the mobility sector. Join us to be part of a dynamic team that values ambition and unity, while enjoying the benefits of working in one of London's most exciting areas.
StudySmarter Expert Advice🤫
We think this is how you could land Client Partner
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Client Partner role at Addison Lee.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in account management and client engagement. Make sure they know you're the relationship builder they've been looking for.
✨Tip Number 3
Do your homework! Research Addison Lee and understand their services inside out. This way, when you get an interview, you can impress them with your knowledge and show how you can contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Addison Lee team. Don’t miss out on this opportunity!
We think you need these skills to ace Client Partner
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Client Partner role. Highlight your commercial mindset and any relevant experience in the corporate travel industry to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for client engagement and how you can contribute to our team at Addison Lee. Be genuine and let your personality come through.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to develop client accounts and drive revenue growth. Numbers speak volumes, so don’t shy away from sharing your successes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Addison Lee
✨Know Your Client Inside Out
Before the interview, dive deep into Addison Lee's services and their impact on the transport network. Understand their client base and think about how you can enhance their experience. This will show your genuine interest and help you tailor your responses to align with their goals.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight specific strategies you used to engage clients and how those led to increased sales or retention. This is crucial for a role that focuses on client engagement.
✨Demonstrate Your Commercial Acumen
Be ready to discuss your understanding of the corporate travel industry and how you’ve contributed to revenue growth in previous roles. Think of ways you can apply your commercial mindset to identify opportunities within Addison Lee’s portfolio and share these insights during the interview.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Prepare to discuss specific challenges you've faced in account management and how you resolved them. This will showcase your ability to handle client issues effectively and maintain a seamless client experience.
