Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage clients, develop strategies, and maximise service use for Addison Lee.
- Company: Join the leading transport network in London with a vibrant culture.
- Benefits: Up to £60,000 salary, bonuses, wellness programmes, and 33 days annual leave.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the face of Addison Lee and drive impactful client relationships.
- Qualifications: Experience in corporate travel and strong negotiation skills required.
The predicted salary is between 60000 - 60000 £ per year.
About Us
Addison Lee has been at the heart of London’s transport network since 1975, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards. Our strength lies in our employees and drivers - genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.
As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.
About the Role
As part of the Commercial team at Addison Lee, you will be joining a passionate, experienced, and extremely supportive team. Your primary role will be to act as the key face of Addison Lee with exceptional client engagement to inform, consult, and influence your portfolio of clients. You will identify key opportunities within your client portfolio to maximise use of the full suite of Addison Lee services and support our clients to build and deliver travel programme strategies within the mobility space. You will be strategically balancing your time with account management duties including scoping and delivering client projects as well as seeking new opportunities to support revenue growth.
Main Accountabilities:
- Retain and develop your client portfolio by building strong and effective relationships.
- Create and implement a clearly defined strategy for your portfolio.
- Inform and advise clients on industry developments and be their subject matter expert on all aspects of ground transport.
- Plan, prioritise and manage activities to achieve sales/revenue and retention targets.
- Develop, agree, and implement sales development plans for a portfolio of corporate accounts.
- Ensure contracts are entered into and maintained in a timely and profitable manner.
- Ensure upselling and cross selling opportunities are developed by establishing a sound understanding of what current and potential business needs are; aim to achieve an increased share of account “wallet.”
- Act as the main point of contact for clients, lead and co-ordinate other departments such as Service Management, Finance, IT, Legal and the Customer Relations contact centre to provide a seamless client experience.
- Ensure that client expectations are met, co-ordinating resolution of any escalation of service issues and system service failures.
- Ensure all account information such as contract data, spend and profitability are maintained.
Person Specification:
- Commercial mindset with strong negotiation skills.
- Proven experience within the corporate travel industry.
- Passionate and positive with a highly energetic sales and leadership style.
- The ability to work independently and on own initiative.
- Demonstratable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level.
- Proven background selling in a consulting environment, delivering client-focused solutions to customer needs.
- Highly collaborative and excels in a fast-paced, changeable environment.
- Highly experienced when managing SOWs & contract management.
- Systematic and logical approach to problem solving and a capacity to work around problems.
- Good organisational skills and the ability to prioritise workload accordingly.
- Tenacious and able to motivate others in support of the needs of the role.
- Highly analytical with the ability to utilise data to support strong and persuasive business cases.
Level of education/training:
For this role we value experience, knowledge and energy over qualifications.
Personal characteristics:
- Confident, organised and flexible.
- Growth mindset.
- Team Player.
- Tenacious.
Benefits:
As well as a salary of up to £60,000, you'll also receive: Up to 10% Bonus, Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (incl. bank holidays), extensive retail discounts via Reward Gateway, support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).
Equality and Diversity Information:
Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community. Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.
Client Partner employer: Addison Lee
Contact Detail:
Addison Lee Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Partner
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Addison Lee and understand their services inside out. Think about how your skills can help them grow and be ready to share specific examples of your past successes.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles listed there, so keep checking back!
We think you need these skills to ace Client Partner
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining Addison Lee and contributing to our mission of delivering exceptional service.
Tailor Your Experience: Make sure to highlight your relevant experience in client engagement and account management. We love seeing how your background aligns with our needs, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Addison Lee
✨Know Your Client Portfolio
Before the interview, take some time to research Addison Lee's client portfolio and their services. Understand how they engage with clients and what strategies they use to maximise client satisfaction. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained client relationships. Highlight your ability to influence and consult with clients, as this is crucial for the Client Partner role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Commercial Mindset
Be ready to discuss your experience in developing client accounts and driving sales growth. Think of specific instances where you've identified opportunities for upselling or cross-selling. This will show that you have the commercial acumen needed for the role and can contribute to revenue growth.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about how you would handle service issues or client escalations. Prepare a few scenarios where you've successfully resolved problems in a previous role. This will highlight your systematic approach to problem-solving and your ability to maintain client satisfaction under pressure.