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- Tasks: Provide essential IT support by logging and diagnosing issues for users.
- Company: Leading furniture manufacturer with a focus on innovation and customer service.
- Benefits: 30 days of holiday, competitive salary, and growth opportunities.
- Why this job: Kickstart your career in IT with hands-on experience and support from a dynamic team.
- Qualifications: Excellent communication skills and strong customer service abilities required.
- Other info: Perfect for recent graduates or those looking to gain relevant experience.
The predicted salary is between 28800 - 43200 £ per year.
A leading furniture manufacturer is seeking a 1st Line Support Engineer to provide essential IT support. This entry-level role involves logging and diagnosing issues, handling support requests, and assisting users effectively.
Candidates should possess excellent communication skills, strong customer service abilities, and be IT literate.
The organization offers competitive benefits including 30 days of holiday and growth opportunities. This role is ideal for recent graduates or those with relevant experience.
Junior IT Support Engineer - 1st Line Help Desk in Grimethorpe employer: Addictiv[Design]
Contact Detail:
Addictiv[Design] Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Engineer - 1st Line Help Desk in Grimethorpe
✨Tip Number 1
Make sure you research the company before your interview. Knowing their products and values can help you connect better with the interviewer and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to IT support. Think about how you would handle specific scenarios, like troubleshooting a user’s issue or managing a high volume of support requests.
✨Tip Number 3
Don’t underestimate the power of your soft skills! Highlight your communication and customer service abilities during the interview, as these are crucial for a 1st Line Support Engineer.
✨Tip Number 4
Apply through our website for the best chance at landing the job. We want to see your application directly, and it makes it easier for us to keep track of all the amazing candidates like you!
We think you need these skills to ace Junior IT Support Engineer - 1st Line Help Desk in Grimethorpe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT skills and any relevant experience. We want to see how you can log and diagnose issues effectively, so don’t forget to mention any customer service roles you've had!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about the Junior IT Support Engineer role and how your communication skills will help you assist users effectively.
Show Off Your IT Literacy: We’re looking for someone who’s IT literate, so be sure to mention any software or tools you’re familiar with. If you’ve done any troubleshooting or support work before, let us know!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the easiest way for us to review your application and get back to you quickly!
How to prepare for a job interview at Addictiv[Design]
✨Know Your Tech Basics
Brush up on your IT knowledge, especially common issues users face. Be ready to discuss troubleshooting steps for typical problems like connectivity issues or software glitches. This shows you’re not just a talker but someone who can think on their feet.
✨Show Off Your Communication Skills
Since this role is all about helping users, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-tech-savvy user. Keep it clear and friendly – that’s what great customer service is all about!
✨Prepare for Scenario Questions
Expect questions that put you in real-life support situations. Think of examples where you’ve helped someone solve a problem, even if it’s from a previous job or a personal experience. This will demonstrate your ability to handle pressure and provide effective support.
✨Research the Company Culture
Familiarise yourself with the furniture manufacturer’s values and work environment. Understanding their culture can help you tailor your answers and show that you’re a good fit. Plus, it gives you something to discuss when they ask if you have any questions!
