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- Tasks: Log and diagnose IT issues, providing support via phone or ticketing system.
- Company: Join a leading furniture manufacturer with over 50 years of experience.
- Benefits: 30 days holiday, on-site canteen, and discounts on furniture.
- Why this job: Kickstart your IT career in a supportive environment with real impact.
- Qualifications: Strong communication skills and a passion for problem-solving.
- Other info: Entry-level role with excellent growth opportunities in a dynamic industry.
The predicted salary is between 30000 - 42000 £ per year.
Location: Barnsley
Hours of Work:
- Early Shift: 7:00 am – 3:30 pm Monday to Thursday, 7:00 am – 2:30 pm Friday
- Mid Shift: 8:30 am – 5:00 pm Monday to Thursday, finish 4:00 pm Friday
- Late Shift: 9:30 am – 6:00 pm Monday to Thursday, finish 5:00 pm Friday
Overview: The role entails logging and diagnosing IT related issues from internal staff which can either be resolved or escalated to the appropriate team. Issues are received via ticket or direct calls. This role suits a recent Graduate or someone with hands-on experience in an IT Help Desk support role.
Responsibilities:
- Handle support requests via phone or ticketing system
- Log, categorise and prioritise tickets accurately and according to urgency
- Ensure tickets are responded to in a timely manner
- Escalate complex problems to the relevant team where required
- Maintain an accurate record of issues and resolutions
- Communicate effectively with the end user at each stage of the ticket
- Setup and configuration of new mobile phones and handheld devices
- Troubleshoot hardware issues such as printers
- Provide support for widely used software such as Microsoft Office and other standard applications
- Provide support for in-house applications and systems across the business
- Contribute to and update knowledge base documentation for common issues and fixes
Qualifications:
- Excellent written and verbal communication skills with the ability to work independently and as part of a team
- Strong customer service skills with the ability to communicate effectively and professionally with users, both internal and external
- IT literate with the ability to learn in-house systems
- Ability to explain technical details clearly to non-technical users without using jargon
- Analytical, research and problem-solving skills
- Ability to prioritise tasks and manage workload effectively, maintaining accuracy under pressure
- Excellent telephone manner
- Computer literate
- Capable of working under pressure to meet strict deadlines
- Excellent organisational, written and numerical skills
- A good timekeeper who can manage workload effectively
Additional Info:
- 30 days holiday per year, including 8 statutory days, increasing to 33 days after 6 years of employment
- On-site canteen area and kitchen facilities
- Discounts on furniture
Company Overview: Our client is a privately owned manufacturer of fitted kitchen, bedroom and bathroom furniture; the organisation has been in operation for over 50 years and has experienced growth year on year. They operate nationally and have around 50% share of the private housing market and work with housebuilders such as Barratt and Taylor Wimpey and supply to one in every three kitchens to the social housing market.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: IT System Training and Support
1st Line Support Engineer in Grimethorpe employer: Addictiv[Design]
Contact Detail:
Addictiv[Design] Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer in Grimethorpe
✨Tip Number 1
Get your tech skills sharp! Brush up on common IT issues and solutions, especially those related to Microsoft Office and hardware troubleshooting. The more you know, the more confident you'll feel when chatting with potential employers.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with users who might not be tech-savvy, make sure you can explain things clearly and without jargon. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with people in the industry through LinkedIn or local meetups. You never know who might have a lead on a job or can give you insider tips about the company you're eyeing.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in the role. Don’t forget to follow up after applying to keep your name fresh in their minds!
We think you need these skills to ace 1st Line Support Engineer in Grimethorpe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 1st Line Support Engineer role. Highlight any relevant experience, especially in IT Help Desk support, and showcase your communication skills. We want to see how you can fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we’re looking for. Keep it friendly and professional – we love a good personality!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We’re keen on seeing your analytical and troubleshooting skills in action, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Addictiv[Design]
✨Know Your Tech Basics
Brush up on your IT knowledge, especially around common software like Microsoft Office and troubleshooting hardware issues. Being able to discuss these confidently will show that you're ready for the role.
✨Practice Your Communication Skills
Since this role involves a lot of interaction with users, practice explaining technical concepts in simple terms. You might want to do mock interviews with friends or family to get comfortable with this.
✨Familiarise Yourself with Ticketing Systems
If you have experience with any ticketing systems, be sure to mention it. If not, do a bit of research on popular ones used in IT support. Showing that you understand how to log and prioritise tickets can set you apart.
✨Prepare Questions for Them
Think of insightful questions to ask at the end of your interview. This could be about their team structure or how they handle escalations. It shows you're genuinely interested in the role and the company.
