Receptionist / Administrator in Stoke-on-Trent

Adderley Green Medical Services is looking to recruit an additional receptionist to join our established team. The role is full time; however, we may consider part time or job share - working across our Meir & Longton practice sites. It is an essential requirement of the role that the post holder has some flexibility to provide additional cover during periods of holiday or sickness.

We are looking for confident and self-motivated persons, who have good communication and organisational skills as well as the ability to work well in a sometimes pressurised environment. We are looking for staff who preferably have previous experience in a General Practice setting; however, training will be provided to suitable candidates. Strong IT skills will be required and the ability to work autonomously as well as part of a team. Our clinical system is Emis Web.

Main duties of the job:

• You will receive, assist and care navigate patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• You will also provide some general administrative assistance to the practice team, whilst projecting a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols.
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with all general enquiries efficiently and courteously and when necessary in private, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultations are seen in a logical and non-disruptive manner by care navigating patients and signposting to the appropriate healthcare professional or other community services available.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Processing telephone requests, in person requests for appointments, visits, telephone consultations, online consultations, email, system messages and ensuring callers are directed to the appropriate healthcare professional.
• Take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto the computer system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
• Maintain confidentiality in the course of seeking treatment.
• Assist in promoting and maintaining health, safety and security as defined in the Practice Health and Safety Policy.
• Support the equality, diversity and rights of patients, carers and colleagues.
• Participate in any training programme implemented by the Practice as part of this employment.
• Strive to maintain quality within the Practice.
• Communicate effectively with other team members, patients and carers.
• Apply Practice policies, standards and guidance.

Person Specification:

• Good standard of general education.
• GCSE Mathematics C or above.
• GCSE English C or above.
• Experience of working with the general public.
• Experience of reception & administration work.
• Experience of working within General Practice.
• Excellent communication and telephone skills.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.