Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support and resolve complex tech issues in a fast-paced environment.
- Company: Addepar is a global tech firm empowering investment professionals with data-driven insights.
- Benefits: Enjoy a flexible work model, collaborative culture, and opportunities for growth.
- Why this job: Join a dynamic team that values innovation, client success, and personal development.
- Qualifications: Experience in corporate IT, strong troubleshooting skills, and familiarity with SaaS platforms required.
- Other info: Addepar promotes diversity and inclusion, ensuring a welcoming environment for all.
The predicted salary is between 30000 - 42000 £ per year.
Who We Are
Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have entrusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 50 countries, Addepar\’s platform aggregates portfolio, market and client data for over $8 trillion in assets. Addepar\’s open platform integrates with more than 100 software, data and services partners to deliver a complete solution for a wide range of firms and use cases. Addepar embraces a global flexible workforce model with offices in New York City, Salt Lake City, Chicago, London, Edinburgh, Pune and Dubai.
The Role
We are currently seeking an experienced IT Support Specialist to join our IT Team in Edinburgh. This position requires familiarity with Mac, some experience with Windows PCs, and an overall love of technology in a primarily Apple-based corporate environment. Our perfect candidate loves to problem-solve on the fly, provide exceptional support primarily in a fast-paced office environment, and is always looking for the optimal solution when solving IT issues.
What You\’ll Do
- Provide on-site, hands-on support for employees while maintaining the reliability and efficiency of core IT infrastructure
- Act as an escalation point for advanced technical issues, resolving complex problems across Mac and Windows environments with minimal supervision
- Configure, manage, and optimize SaaS and cloud-based platforms (e.g., Google, Worksplace, Okta, Zoom, Slack) to support enterprise operations and improve user experience
- Develop, maintain, and evolve internal IT documentation, runbooks, and best practices, helping to standardize processes across the global IT organization
- Mentor junior team members, offering guidance and knowledge transfer in areas such as system administration, platform configuration, and support workflows
- Collaborate with global IT counterparts to ensure alignment on international support practices, security requirements, and stakeholder priorities
Who You Are
- Significant experience in a corporate IT environment, with increasing levels of autonomy and technical ownership
- You bring strong troubleshooting skills across macOS and Windows, and can independently resolve complex hardware and software issues
- You\’re proficient in administering and troubleshooting SaaS platforms including Google Workspace, Okta, Slack, and Zoom
- You have experience with Jira administration along with major Atlassian products
- You\’re comfortable working with MDM solutions (Jamf preferred), and managing endpoint security tools and compliance workflows
- You\’ve supported networks and connected devices, and have experience with Ubiquiti or similar networking environments
- You\’re familiar with the command line and have working knowledge of basic scripting (e.g., Bash, Python, or similar) to automate tasks or improve support workflows
- You understand enterprise IT security practices and compliance requirements, and incorporate them into daily operations
- You\’re proactive, resourceful, and comfortable operating independently while also contributing to the broader goals of a global IT team
Our Values
- Act Like an Owner – Think and operate with intention, purpose and care. Own outcomes.
- Build Together – Collaborate to unlock the best solutions. Deliver lasting value.
- Champion Our Clients – Exceed client expectations. Our clients\’ success is our success.
- Drive Innovation – Be bold and unconstrained in problem solving. Transform the industry.
- Embrace Learning – Engage our community to broaden our perspective. Bring a growth mindset.
In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
PHISHING SCAM WARNING: Addepar is among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote \”interviews,\” and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from Addepar without a formal interview process. Additionally, Addepar will not ask you to purchase equipment or supplies as part of your onboarding process. If you have any questions, please reach out to
Boost your career
Find thousands of job opportunities by signing up to eFinancialCareers today.
#J-18808-Ljbffr
IT Support Specialist | Edinburgh, UK employer: Addepar
Contact Detail:
Addepar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist | Edinburgh, UK
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as macOS, Windows, and SaaS platforms like Google Workspace and Slack. Being able to demonstrate your hands-on experience with these tools during the interview will set you apart.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for complex hardware and software issues. Prepare to discuss specific examples of problems you've solved in previous roles, as this will showcase your ability to think on your feet.
✨Tip Number 3
Since mentoring junior team members is part of the role, think about how you can highlight your experience in training or guiding others. Be ready to share instances where you've helped colleagues improve their technical skills.
✨Tip Number 4
Understand Addepar's core values and be prepared to discuss how your personal work ethic aligns with them. Showing that you embody values like collaboration and innovation will resonate well with the hiring team.
We think you need these skills to ace IT Support Specialist | Edinburgh, UK
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in IT support, particularly with Mac and Windows systems. Emphasise your troubleshooting skills and familiarity with SaaS platforms like Google Workspace and Slack.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and problem-solving. Mention specific examples of how you've successfully resolved complex IT issues in previous roles, and align your values with those of Addepar.
Highlight Technical Skills: Clearly list your technical skills, especially those mentioned in the job description such as Jira administration, MDM solutions, and basic scripting knowledge. This will help demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Addepar
✨Show Your Technical Skills
Be prepared to demonstrate your troubleshooting skills, especially with macOS and Windows. You might be asked to solve a technical problem on the spot, so brush up on your knowledge of common issues and solutions.
✨Familiarise Yourself with SaaS Platforms
Since the role involves managing platforms like Google Workspace, Okta, and Slack, make sure you understand how these tools work. Be ready to discuss your experience with them and any specific configurations you've handled.
✨Highlight Your Problem-Solving Approach
Addepar values proactive problem solvers. Prepare examples of past challenges you've faced in IT support and how you approached them. This will showcase your ability to think critically and act independently.
✨Emphasise Collaboration and Mentorship
The role requires working with a global team and mentoring junior members. Share experiences where you've collaborated effectively or helped others grow in their roles, as this aligns with Addepar's values of building together.
