At a Glance
- Tasks: Provide hands-on IT support and ensure reliable office technology for our London team.
- Company: Join Addepar, a global leader in data and AI for investment professionals.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Join a diverse team committed to innovation and client success.
- Why this job: Be the go-to IT expert in a dynamic environment and make a real impact.
- Qualifications: Experience in corporate IT, proficiency in SaaS platforms, and strong problem-solving skills.
The predicted salary is between 57692 - 70512 £ per year.
Addepar is a global data and AI platform empowering investment professionals to turn complex financial information into actionable intelligence. Addepar unifies portfolio, market and client data in a total portfolio view and delivers AI-powered insights within investment and client workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on nearly $9 trillion in assets.
The Role
We are seeking an experienced IT Support Specialist to join our Global IT team as our first on-the-ground hire in London. This role will provide hands-on, high-quality IT support to our UK employees while partnering closely with our global IT Support and IT Engineering teams. The ideal candidate is deeply comfortable in a macOS-first corporate environment, brings working knowledge of Windows, and thrives in a fast-paced office setting.
What You’ll Do & Key Responsibilities
- Own end-user IT support for the London office, providing hands-on, desk-side, and meeting room support while also delivering remote support to global employees during UK business hours as needed.
- Serve as the primary local IT point of contact.
- Ensure reliability of local office technology, including end-user devices, conference room AV, printers, and networking equipment, partnering with IT Engineering to troubleshoot, elevate, and resolve infrastructure-related issues.
- Administer and support core IT platforms and endpoints, including Google Workspace, Okta, Slack, Zoom, macOS, Windows, and MDM tooling (Jamf preferred), with a focus on security, usability, and operational consistency.
- Deliver smooth new hire onboarding in collaboration with People and Workplace Operations teams, ensuring timely access, compliant device setup, and a strong first day experience.
- Create and maintain IT documentation and operational runbooks, contributing to global standardisation while adapting processes to local office needs as the London footprint grows.
- Collaborate closely with global IT partners and internal stakeholders, supporting customer-facing teams when needed and balancing local autonomy with alignment to global security, support, and service standards.
Who You Are
- Experience in a corporate IT environment, with increasing levels of autonomy and technical ownership.
- You’re proficient in administering and troubleshooting SaaS platforms such as Google Workspace, Okta, Slack, and Zoom.
- You are comfortable supporting meeting rooms, AV systems, and live events, powered by Google Meet and Zoom.
- You’re comfortable working with MDM solutions (Jamf/Intune preferred), and endpoint security tools.
- You have hands-on experience supporting macOS at scale, with working knowledge of Windows environments.
- You have working knowledge of networking fundamentals and experience supporting networked devices (Ubiquiti or similar preferred).
- You are proactive, resourceful, and comfortable operating independently while also contributing to the broader goals of a global IT team.
- You communicate clearly, manage priorities effectively, and know when to elevate vs. resolve independently.
- You are familiar with supporting customer-facing teams such as GTM, Sales or Client Support functions.
Our Values
- Act Like an Owner - Think and operate with intention, purpose and care. Own outcomes.
- Build Together - Collaborate to unlock the best solutions. Deliver lasting value.
- Champion Our Clients - Exceed client expectations. Our clients’ success is our success.
- Drive Innovation - Be bold and unconstrained in problem solving. Transform the industry.
- Embrace Learning - Engage our community to broaden our perspective. Bring a growth mindset.
In addition to our core values, Addepar is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
IT Support Specialist employer: Addepar, Inc.
Addepar is an exceptional employer, offering a dynamic work environment in London where innovation thrives. With a strong commitment to employee growth and collaboration, team members are empowered to take ownership of their projects while contributing to cutting-edge AI solutions that transform the wealth technology landscape. The company fosters a culture of inclusivity and continuous learning, ensuring that every employee feels valued and supported in their professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Addepar, Inc. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Addepar, Inc. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Addepar, Inc.!
✨Direct Apply to Addepar, Inc.
Let's not forget to apply directly through the Addepar, Inc. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Addepar, Inc..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Addepar, Inc.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Addepar, Inc.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
