Individual Giving Lead x2 (Supporter Experience & Acquisition)

Individual Giving Lead x2 (Supporter Experience & Acquisition)\\n\\nWe are looking for two ambitious and proactive fundraisers to join our growing Individual Giving Team. These exciting roles will help shape the future of supporter engagement, placing donors at the heart of everything we do and driving vital income to support world-leading patient care.\\n\\nPositions:\\n\\nIndividual Giving Lead (Supporter Experience)\\nIndividual Giving Lead (Acquisition)\\n\\nLocation: Cambridge / Hybrid (minimum two days per week in the office)Salary: £30,000 – £35,000 per annum (depending on skills and experience)Hours: Full time, 37.5 hours per weekContract: Permanent\\n\\nClosing date: 11.59pm on Thursday 18th December 2025 (we may close early if sufficient applications are received).\\n\\nAbout the roles\\n\\nIndividual Giving Lead (Supporter Experience)\\n\\nAs our Supporter Experience Lead, you’ll develop and deliver personalised, meaningful journeys for thousands of supporters. You will be the advocate for our donors—ensuring every interaction feels thoughtful, bespoke, and truly valued.

This role is pivotal in driving repeat giving, maximising donor loyalty, and increasing lifetime value across all Individual Giving channels. You’ll use insight, creativity, and innovation to build best-in-class supporter experiences, strengthen long-term relationships, and help shape the future of the donor stewardship.\\n\\nIndividual Giving Lead (Acquisition)\\n\\nAs our Acquisition Lead, you’ll focus on growth bringing new supporters into the community through diverse, multi-channel campaigns including digital, direct mail, and face-to-face.  \\n\\nYou’ll lead innovative acquisition activity, test and optimise new approaches, analyse performance, and ensure the charity is always growing sustainably and strategically.

As the expert in new donor recruitment, you will deliver high-quality campaigns that attract committed, long-term supporters inspired by life-changing impact.\\n\\nBoth roles will collaborate closely, ensuring a seamless handover from acquisition into supporter experience and building a truly integrated and powerful Individual Giving programme.\\n\\nAbout you\\n\\nWhether your strength lies in supporter journeys or supporter recruitment, you will be:\\n\\nAn experienced, proactive fundraiser or marketeer with a passion for delivering outstanding donor experiences.\\nInsight-driven, curious about data, and motivated to constantly test, learn, and improve.\\nA confident communicator with strong organisational skills and excellent attention to detail.\\nSomeone who thrives in a fast-paced environment, managing multiple projects with accuracy and enthusiasm.\\nPassionate about healthcare and inspired by the opportunity to make a real difference for patients and their families.\\n\\nKey Responsibilities (across the two roles)\\n\\nSupporter Experience Lead\\n\\nDevelop and deliver a personalised supporter experience plan as part of the Individual Giving Strategy.\\nCreate bespoke, hyper-personalised communications that enhance donor loyalty.\\nBuild journeys for mid-value donors, regular givers, and pre-lapsed supporters.\\nCollaborate with the Acquisition Lead to deliver an exceptional welcome journey.\\nMonitor KPIs and use insight to improve retention, net income, and lifetime value.\\n\\nAcquisition Lead\\n\\nPlan and deliver multi-channel campaigns to recruit new supporters.\\nDrive digital, direct mail, and face-to-face acquisition activity.\\nDeliver a strong past-patient programme in partnership with wider teams.\\nWork closely with the Supporter Experience Lead to ensure a seamless welcome journey.\\nAnalyse KPIs and optimise activity to achieve competitive CPA and long-term value.\\n\\nEssential Skills & Experience (for both roles)\\n\\nExperience managing projects or campaigns in a fast-paced fundraising or marketing environment.\\nStrong communication skills—written and verbal.\\nExcellent attention to detail, accuracy, and organisational skills.\\nAbility to manage competing deadlines and work both independently and collaboratively.\\nStrong numeracy skills with confidence managing budgets.\\nA proactive and positive team player with a passion for our mission.\\nComputer literacy and experience with Microsoft Office.\\n\\nIn return\\n\\nThis is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital.\\n\\nYou will receive a fantastic benefits package including:\\n\\nPension Scheme with 7% Employer Contribution\\n25 days Annual Leave + Bank Holidays + Your Birthday off (increases to 29 days after 2 years)\\nGroup Life Assurance (4x salary)\\nEnhanced Maternity and Paternity Pay\\nAnnual Eye Tests + £65 towards computer-use glasses\\nOn-site Leisure Centre\\nNHS Discount Schemes\\nHealth Cash Plan – Medicash\\nEmployee Assistance Programme\\nCycle to Work Scheme\\n\\nWe strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we’re always looking to enrich and diversify our charity.\\n\\nOther roles you may have experience in include: Individual Giving, Fundraising, Digital Fundraising, Supporter Engagement, Direct Marketing, Donor Retention, Donor Acquisition, Campaigns Officer, Marketing Executive, or Customer Engagement roles.\\n\\nPLEASE NOTE: These roles are being advertised by NFP People on behalf of the organisation