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For Companies At a Glance
- Tasks: Lead innovative fundraising campaigns and create personalised supporter experiences.
- Company: Join a top-ranked hospital known for healthcare innovation and excellence.
- Benefits: Enjoy 25 days annual leave, health cash plan, and a fantastic pension scheme.
- Why this job: Make a real difference in patients' lives while growing your career in fundraising.
- Qualifications: Experience in fundraising or marketing with strong communication and organisational skills.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
We are looking for two ambitious and proactive fundraisers to join our growing Individual Giving Team. These exciting roles will help shape the future of supporter engagement, placing donors at the heart of everything we do and driving vital income to support world-leading patient care.
Locations: Cambridge / Hybrid (minimum two days per week in the office)
Salary: £30,000 - £35,000 per annum (depending on skills and experience)
Hours: Full time, 37.5 hours per week
Contract: Permanent
Closing date: 11.59pm on Thursday 18th December 2025 (we may close early if sufficient applications are received).
About the roles
- Individual Giving Lead (Supporter Experience): As our Supporter Experience Lead, you will develop and deliver personalised, meaningful journeys for thousands of supporters. You will be the advocate for our donors ensuring every interaction feels thoughtful, bespoke, and truly valued. This role is pivotal in driving repeat giving, maximising donor loyalty, and increasing lifetime value across all Individual Giving channels. You will use insight, creativity, and innovation to build best-in-class supporter experiences, strengthen long-term relationships, and help shape the future of donor stewardship.
- Individual Giving Lead (Acquisition): As our Acquisition Lead, you will focus on growth bringing new supporters into the community through diverse, multi-channel campaigns including digital, direct mail, and face-to-face. You will lead innovative acquisition activity, test and optimise new approaches, analyse performance, and ensure the charity is always growing sustainably and strategically. As the expert in new donor recruitment, you will deliver high-quality campaigns that attract committed, long-term supporters inspired by life-changing impact.
Both roles will collaborate closely, ensuring a seamless handover from acquisition into supporter experience and building a truly integrated and powerful Individual Giving programme.
About you
Whether your strength lies in supporter journeys or supporter recruitment, you will be:
- An experienced, proactive fundraiser or marketeer with a passion for delivering outstanding donor experiences.
- Insight-driven, curious about data, and motivated to constantly test, learn, and improve.
- A confident communicator with strong organisational skills and excellent attention to detail.
- Someone who thrives in a fast-paced environment, managing multiple projects with accuracy and enthusiasm.
- Passionate about healthcare and inspired by the opportunity to make a real difference for patients and their families.
Key Responsibilities (across the two roles)
- Supporter Experience Lead: Develop and deliver a personalised supporter experience plan as part of the Individual Giving Strategy. Create bespoke, hyper-personalised communications that enhance donor loyalty. Build journeys for mid-value donors, regular givers, and pre-lapsed supporters. Collaborate with the Acquisition Lead to deliver an exceptional welcome journey. Monitor KPIs and use insight to improve retention, net income, and lifetime value.
- Acquisition Lead: Plan and deliver multi-channel campaigns to recruit new supporters. Drive digital, direct mail, and face-to-face acquisition activity. Deliver a strong past-patient programme in partnership with wider teams. Work closely with the Supporter Experience Lead to ensure a seamless welcome journey. Analyse KPIs and optimise activity to achieve competitive CPA and long-term value.
Essential Skills & Experience (for both roles)
- Experience managing projects or campaigns in a fast-paced fundraising or marketing environment.
- Strong communication skills written and verbal.
- Excellent attention to detail, accuracy, and organisational skills.
- Ability to manage competing deadlines and work both independently and collaboratively.
- Strong numeracy skills with confidence managing budgets.
- A proactive and positive team player with a passion for our mission.
- Computer literacy and experience with Microsoft Office.
In return
This is an amazing place to work! Recently voted one of the top 100 hospitals in the world and a leader in the field of healthcare innovation, recognised across the world as a pre-eminent teaching hospital. You will receive a fantastic benefits package including:
- Pension Scheme with 7% Employer Contribution
- 25 days Annual Leave + Bank Holidays + Your Birthday off (increases to 29 days after 2 years)
- Group Life Assurance (4x salary)
- Enhanced Maternity and Paternity Pay
- Annual Eye Tests + £65 towards computer-use glasses
- On-site Leisure Centre
- NHS Discount Schemes
- Health Cash Plan Medicash
- Employee Assistance Programme
- Cycle to Work Scheme
We strongly encourage candidates of different backgrounds and identities to apply. Each new team member brings a unique perspective, and we are always looking to enrich and diversify our charity.
Other roles you may have experience in include: Individual Giving, Fundraising, Digital Fundraising, Supporter Engagement, Direct Marketing, Donor Retention, Donor Acquisition, Campaigns Officer, Marketing Executive, or Customer Engagement roles.
Individual Giving Lead x2 (Supporter Experience & Acquisition) in Cambridge employer: Addenbrooke's Charitable Trust
Contact Detail:
Addenbrooke's Charitable Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Individual Giving Lead x2 (Supporter Experience & Acquisition) in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the fundraising and marketing sectors, especially those who work in individual giving. Attend events, join online forums, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion! When you get that interview, make sure to express your enthusiasm for healthcare and the impact of donor contributions. Share personal stories or experiences that highlight why this role matters to you. Authenticity goes a long way in making a memorable impression.
✨Tip Number 3
Prepare for the unexpected! Be ready to discuss how you would handle specific scenarios related to supporter experience or acquisition. Think about innovative ideas you could bring to the table. This shows you’re not just a fit for the role, but also a forward-thinker who can drive change.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from your conversation to remind them of your fit for the role. It’s a small gesture that can leave a big impact!
We think you need these skills to ace Individual Giving Lead x2 (Supporter Experience & Acquisition) in Cambridge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for fundraising and healthcare shine through. We want to see how much you care about making a difference for patients and their families!
Tailor Your Application: Make sure to customise your application for the specific role you're applying for. Highlight your relevant experience in supporter engagement or acquisition, and show us how you can contribute to our mission.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, attention to detail is key, so proofread before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Addenbrooke's Charitable Trust
✨Know Your Donor Journey
Familiarise yourself with the concept of donor journeys and how they apply to both supporter experience and acquisition. Be ready to discuss how you would create personalised experiences that resonate with donors, showcasing your understanding of their needs and motivations.
✨Showcase Your Data Savvy
Since the roles require insight-driven decision-making, prepare examples of how you've used data to inform your fundraising strategies. Discuss specific KPIs you've monitored in past campaigns and how you've optimised them for better results.
✨Communicate with Confidence
Strong communication skills are essential for these positions. Practice articulating your thoughts clearly and confidently. Consider preparing a brief pitch about why you’re passionate about healthcare and how you can contribute to enhancing donor experiences.
✨Be Ready to Collaborate
Both roles emphasise collaboration between supporter experience and acquisition. Think of examples where you've successfully worked with others to achieve a common goal. Highlight your teamwork skills and how you can ensure a seamless transition for new supporters.
