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For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries and ensure their needs are met.
- Company: Join a fast-growing tech leader in construction software with over 3,000 satisfied customers!
- Benefits: Enjoy a flexible work environment with potential for permanent placement after 6 months.
- Why this job: Make a real impact by enhancing customer experiences and building lasting relationships.
- Qualifications: 1+ years in a software company, strong communication skills, and a passion for customer service.
- Other info: Work from our Maidenhead office 2-3 times a week and travel occasionally.
The predicted salary is between 24000 - 36000 £ per year.
Immediately available – Customer Care Executive opportunity!
Our Customer
Our customer provides construction businesses with financial, contract management and estimating software and are market leaders in our sector. They have recently been awarded the fastest-growing tech company at the Thames Valley Tech Awards, are certified as a Great Place to Work & have over 3,000 customers!
The Role – Customer Care Executive
We are looking for a professional Customer Care Executive who will be responsible for handling inbound customer questions, comments and complaints. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should have a clear communication style, persuasive attitude, excellent customer relationship skills, and a passion for customer experience. Ultimately, you will help establish our reputation as a company that offers excellent customer experience during all sales and after-sales procedures.
Key Accountabilities
- Be a trusted advisor to customers – support our customers resulting in a healthy customer relationship
- Own the inbound customer queries, responding in a timely and accurate way, via phone/email (and possibly chat in the future)
- Follow up with customers and internal stakeholders, owning the query to ensure customer issues are resolved and the customer receives
- Identify customer needs and help customers use specific features, helping them realise the full value of their Eque2 solution(s)
- Update internal databases with information about customer queries and all key discussions and actions internally and externally (customers)
- Monitor customer complaints on social media and reach out to provide assistance
- Gather customer feedback and share with the Product, Sales and Marketing teams (for example, collate information and report into product malfunctions and enhancements uncovered through customer conversations)
Knowledge, Skills & Experience
- Passionate about providing a best-in-class customer experience
- Proven record in managing customer queries demonstrating excellent communication and problem-solving skills
- Strong stakeholder management – allowing you to engage with various personas and adjusting the communication style/approach to achieve your objective(s)
- Ability to manage own time/diary, and able to prioritise according to our customers business or the customers’ needs.
- A proactive approach, working with internal and external stakeholders
- Ability to understand the root problem behind a specific requirement and the ability to articulate where our product assist with solving said problems
- A solid level of experience with the MS Office Suite (Word, Excel, PowerPoint) and MS Teams
- Experience and disciplined adoption and maintenance of a CRM system
Industry
- Minimum of 1 years’ experience working within a Software organisation, ideally within the B2B space
- Experience in a SaaS/ Technology environment is a desirable for this role
Other
- 6-month fixed term contract (potential to go permanent after this period)
- Able to commute to the Maidenhead office 2-3 times a week
- Flexibility to travel (UKI) if required
- Hold a full UK driving license and valid passport
- Overnight stays may be required on occasion
Customer Care Representative employer: Add Some Zest
Contact Detail:
Add Some Zest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative
✨Tip Number 1
Familiarize yourself with the company's software solutions and their features. Understanding how these tools can benefit customers will help you provide better support and establish trust during your interactions.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. This will prepare you for handling various customer inquiries and complaints effectively, showcasing your problem-solving abilities.
✨Tip Number 3
Research common customer pain points in the SaaS industry. Being knowledgeable about typical challenges will allow you to empathize with customers and offer tailored solutions that demonstrate your expertise.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations for the role.
We think you need these skills to ace Customer Care Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care and any specific skills that align with the job description, such as communication and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience. Mention specific examples from your past roles where you successfully managed customer queries or improved customer relationships.
Showcase Relevant Skills: Emphasize your experience with CRM systems and your proficiency in MS Office Suite. Highlight any previous work in a SaaS or technology environment to demonstrate your fit for the role.
Prepare for Potential Questions: Think about how you would handle common customer care scenarios. Be ready to discuss your approach to resolving customer complaints and how you build trust with clients during the interview.
How to prepare for a job interview at Add Some Zest
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for providing a best-in-class customer experience. Share specific examples from your past roles where you went above and beyond to help customers, as this will demonstrate your commitment to the role.
✨Demonstrate Strong Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've effectively managed customer queries in the past and how you adapt your communication style to different stakeholders.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that may involve resolving customer complaints or identifying customer needs. Think of specific situations where you successfully identified a problem and provided a solution, showcasing your problem-solving skills.
✨Familiarize Yourself with the Company’s Products
Research the company's software solutions and understand their features. Being knowledgeable about the products will allow you to confidently discuss how you can help customers realize their full value, which is crucial for the role.
