At a Glance
- Tasks: Deliver exceptional customer service and manage support tickets in a dynamic property support environment.
- Company: Join a thriving team focused on customer satisfaction and professional growth.
- Benefits: Stable salary, collaborative culture, and work-life balance support.
- Other info: Be part of a diverse team that values your contributions and offers career development opportunities.
- Why this job: Make a genuine impact while developing essential skills in customer service and contract management.
- Qualifications: Strong customer service skills and experience with contract and risk management.
The predicted salary is between 25000 - 30000 £ per year.
Join a dynamic team dedicated to delivering exceptional customer service within a thriving property support environment. This role is essential in ensuring smooth operations across contract and risk management, providing vital support to clients and stakeholders alike. If you're passionate about making a genuine impact and thrive in a service-focused setting, this could be the opportunity for you.
Role Overview
Location: Elstree Way, Borehamwood, United Kingdom - Based in the office 5 days a week
Industry: Property Support and Customer Service
What You’ll Be Doing:
- Handle daily customer service routines, including managing support tickets, responding to queries, and overseeing contract and risk management tasks efficiently.
- Act as the first point of contact by answering calls, replying to emails, and managing postal correspondence with professionalism.
- Support contract development activities, ensuring tendering, implementation, and record-keeping are accurate and up to date.
- Assist in risk management processes, ensuring actions are uploaded and resolved promptly.
- Manage various communication channels, responding promptly and empathetically to customer and contractor inquiries.
- Address financial questions raised by customers or contractors and ensure clear, accurate responses.
- Review legal documents and assist with their completion as required.
- Liaise with clients, outgoing agents, internal teams, and other key stakeholders to maintain smooth communication flow.
- Contribute to enhancing the customer experience through diligent and empathetic support.
- Keep tracking systems current and accurate to support process efficiency.
Main Skills Needed:
- Strong customer service skills with a focus on timely, empathetic communication
- Experience with contract and risk management procedures
- Excellent written and verbal communication abilities
- Ability to handle financial and legal documentation carefully
- Proficiency in database and support system management
- Effective stakeholder liaison and relationship management skills
What’s in It for You:
Enjoy a collaborative environment dedicated to professional growth, with the flexibility to support your work-life balance. The company values proactive contribution, offers a stable salary, and provides a platform to develop essential skills within the property support sector. You'll be part of a supportive team that values attention to detail and customer satisfaction.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Support Executive employer: Add Property
Join a vibrant team in Borehamwood where your contributions to customer service and property support are truly valued. With a strong emphasis on professional growth, a collaborative work culture, and a commitment to work-life balance, this company offers a stable environment for you to develop essential skills while making a meaningful impact. Enjoy the benefits of being part of a supportive team that prioritises customer satisfaction and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Support Executive
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. It’ll help you feel more confident when handling those tricky customer queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Support Executive
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Support Executive role. Highlight your customer service experience and any relevant skills in contract and risk management. We want to see how you can make a genuine impact!
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your written and verbal abilities. Use clear, professional language in your application to reflect the empathetic communication style we value at StudySmarter.
Be Detail-Oriented:Pay attention to the details in your application. Double-check for any typos or errors, especially when discussing your experience with financial and legal documentation. We appreciate candidates who show diligence and care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is something we love to see!
How to prepare for a job interview at Add Property
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or provided exceptional support in the past. This role is all about making a genuine impact, so showing your passion for helping others will definitely impress.
✨Familiarise Yourself with Contract and Risk Management
Since this position involves contract and risk management, it’s crucial to understand the basics. Do some research on common procedures and terminology. Being able to discuss these topics confidently will show that you’re proactive and ready to hit the ground running.
✨Practice Your Communication Skills
As a Support Executive, effective communication is key. Practice articulating your thoughts clearly and empathetically. You might even want to do a mock interview with a friend to get comfortable with answering questions about your experience and how you handle various communication channels.
✨Prepare Questions for Your Interviewers
Don’t forget to prepare thoughtful questions to ask during your interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Ask about their approach to customer service or how they support professional growth within the team.
