At a Glance
- Tasks: Deliver exceptional concierge service and create a welcoming environment for residents and visitors.
- Company: Join a premium residential development in Reading with a supportive team culture.
- Benefits: Competitive salary, ongoing training, and genuine opportunities for career progression.
- Other info: Flexible 4 on / 4 off shift pattern with a focus on teamwork and community.
- Why this job: Be the first point of contact and make a real difference in residents' experiences.
- Qualifications: Customer-facing experience and excellent communication skills are essential.
The predicted salary is between 30000 - 32000 £ per year.
Location: Reading
Salary: Competitive salary DOE
Hours: 7:00am – 7:00pm, 4 days on / 4 days off (including weekends and Bank Holidays)
About the Role
Our client is seeking a professional, customer-focused Concierge Team Member to join their residential development in Reading. This is an excellent opportunity for someone with a strong customer service background who takes pride in delivering exceptional service. Whilst previous concierge experience would be beneficial, it is not essential. Candidates from hospitality, hotels, leisure, retail, customer service, front-of-house, aviation, events or similar customer-facing environments are encouraged to apply.
As the first point of contact for residents, visitors and contractors, you will play a key role in creating a welcoming, professional and highly responsive environment. You will be passionate about customer experience and committed to maintaining the highest standards across the development.
Key Responsibilities:
- Deliver a first-class front-of-house and concierge service to residents, visitors and contractors.
- Provide a warm, professional meet-and-greet experience at all times.
- Handle resident enquiries, requests and complaints efficiently and empathetically.
- Answer telephone calls and emails professionally and promptly.
- Build positive relationships with residents and become a trusted point of contact within the development.
- Maintain a visible and approachable presence throughout the site.
Operational Support
- Assist with the smooth day-to-day operation of the development.
- Support the onboarding and handover of new phases within the development.
- Liaise with residents, contractors and internal teams to ensure service standards are maintained.
- Maintain accurate records and update internal systems as required.
- Support compliance, health & safety and risk management processes across the site.
Health & Safety
- Help maintain a safe environment for residents, visitors and colleagues.
- Carry out routine checks and inspections in line with site procedures.
- Report any concerns, incidents or maintenance issues promptly.
- Ensure compliance records and documentation are maintained accurately.
Teamwork & Communication
- Work closely with the wider site and management team.
- Demonstrate a proactive and flexible approach to supporting colleagues.
- Contribute positively to the overall resident experience and community atmosphere.
About You
To be successful in this role, you will have:
- Previous experience within a customer-facing role.
- Excellent communication and interpersonal skills.
- A friendly, approachable and professional manner.
- The ability to remain calm and solution-focused when dealing with challenging situations.
- Organisational skills and attention to detail.
- Good IT skills and confidence using internal systems.
- A proactive attitude with a willingness to learn and develop.
- The flexibility to work a rotating 4 on / 4 off shift pattern.
Ideal Backgrounds
We welcome applications from individuals with experience in:
- Concierge Services
- Hotels & Hospitality
- Luxury Retail
- Customer Service
- Front of House Reception
- Aviation & Travel
- Leisure & Fitness
- Events & Guest Services
- Residential Property Management
What’s on Offer?
- Salary of £30,000 - £32,000 depending on experience.
- Structured 4 on / 4 off shift to work within a premium residential development.
- Ongoing training and professional development.
- A supportive team environment with genuine opportunities for progression.
Please note: Due to the shift pattern and location, candidates should ideally be based in or around Reading.
Concierge in Slough employer: Add Property
Join a dynamic and supportive team as a Concierge Team Member in Reading, where your commitment to exceptional customer service will be valued and rewarded. With competitive salaries, structured shifts, and ongoing training opportunities, we foster a positive work culture that prioritises employee growth and development. Experience the unique advantage of working in a premium residential environment, where you can build lasting relationships with residents and contribute to a welcoming community atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in Slough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Add Property. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Add Property
Don't be shy about reaching out to Add Property directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge in Slough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Add Property and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Add Property
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
