Service Desk Operator

We are looking to recruit a Service Desk Operator . This is your chance to join a team that provides essential Facilities Infrastructure Services to support various business operations, including Facilities Services, IT and Communication Services, and Energy Management Services! What You Can Expect Location – Wokingham Reports to – Account Manager Working Hours – 8:30 am – 5:30 pm, Monday to Friday. Salary – Up to £27,000 Main Purpose of the Job Join a small, dedicated team responsible for delivering a Facilities Service Desk, supporting various clients across multiple UK locations. This role involves telephone and email communication with customers and suppliers, providing support for a range of facilities management tasks. Key Responsibilities as a Service Desk Operator Assist with reactive requests, quotations, and scheduled tasks. Handle customer and staff inquiries via phone and email in a courteous and professional manner. Utilise CIMS (Computer Information Management System) and other necessary software to perform job duties effectively. Coordinate and monitor suppliers for timely completion of tasks, ensuring event closure details are recorded. Maintain and update supplier contact details and compliance records in CIMS. Ensure building and contact information in CIMS is kept up to date. Perform other duties as assigned by the Service Desk Manager, including covering tasks during absences. Experience (Essential) Experience in telephone operation in a professional setting. Experience (Desirable) Experience in a support services or facilities management environment. Experience working in a call center. Background in facilities management or support services. Skills and Aptitudes Excellent phone manner and familiarity with computer-based telephony systems. Highly customer-focused with a “can-do” attitude. Character Traits Self-motivated and enthusiastic team player. Flexible, hardworking, and innovative. Eager to contribute to team success and growth within the business. For further information on this Service Desk Operator role apply below We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition mailing list regarding future suitable positions and marketing efforts. You can opt out of this at any time simply by contacting one of our consultants.