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- Tasks: Lead a team to provide top-notch service and manage resident experiences.
- Company: Join an award-winning Property Management company known for excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that creates exceptional living experiences and fosters community engagement.
- Qualifications: Experience in team leadership, client relations, and operational management is essential.
- Other info: We value diversity and are an equal opportunity employer.
The predicted salary is between 36000 - 60000 £ per year.
We are currently recruiting for an award-winning Property Management company for the role of Resident Manager. This is an excellent opportunity to join a leading organisation that ensures residential and commercial buildings run smoothly, remain well-maintained, and provide residents with a seamless, high-quality living experience. As the Resident Manager, reporting to the Estate Director, you’ll lead the on-site team in delivering exceptional service and creating a first-class living experience for residents, clients, and visitors.
What you’ll be doing:
- Lead teams to deliver top-tier service for residents, clients, and customers
- Oversee Concierge, Security, Amenities, and community engagement efforts
- Manage the end-to-end resident experience, ensuring satisfaction and service excellence
- Handle asset mobilisation, risk management, health and safety, contracts, and finances
- Oversee tenders, contract implementation, and ensure actions are documented
- Monitor contractor performance, emergency response, and compliance
- Manage recruitment, performance, payroll, and team development
- Oversee day-to-day operations, including landscaping and cleaning services
Main Skills/Requirements:
- Team leadership and staff management
- Client relationship building
- Operational and budget management
- Risk and safety compliance
- Tendering and contract management
- Problem-solving and crisis management
How you’ll be rewarded:
- Opportunity to work for one of the leading UK Management services companies
- Exposure to a dynamic and fast-paced industry
This is an excellent opportunity for an experienced Resident Manager to join a continuously growing company that are driven towards success!
Contact Detail:
Add Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Manager
✨Tip Number 1
Familiarise yourself with the latest trends in property management and customer service. Being knowledgeable about current best practices will help you stand out during interviews and demonstrate your commitment to delivering exceptional service.
✨Tip Number 2
Network with professionals in the property management industry. Attend local events or join online forums to connect with others in the field. This can lead to valuable insights and potential referrals that may help you land the Resident Manager position.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and improved resident experiences in previous roles. Being able to share concrete achievements will showcase your leadership skills and problem-solving abilities effectively.
✨Tip Number 4
Research the company’s values and mission statement. Tailoring your conversation during interviews to align with their goals will show that you are not only a good fit for the role but also genuinely interested in contributing to their success.
We think you need these skills to ace Resident Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Resident Manager position. Tailor your application to highlight your relevant experience in team leadership, client relationship building, and operational management.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, focusing on achievements that demonstrate your ability to manage teams and enhance resident experiences. Use bullet points for clarity and include metrics where possible to showcase your impact.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that align with the job requirements, such as managing budgets or overseeing contractor performance.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Resident Manager.
How to prepare for a job interview at Add Property
✨Showcase Your Leadership Skills
As a Resident Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Use specific examples to illustrate your ability to motivate and guide others.
✨Demonstrate Client Relationship Building
This role requires strong client relationship skills. Think of instances where you've built rapport with clients or residents. Highlight your communication skills and how you ensure satisfaction in service delivery.
✨Prepare for Operational Questions
Expect questions about operational management, including budget handling and risk compliance. Brush up on your knowledge of these areas and be ready to discuss how you've managed similar responsibilities in previous roles.
✨Problem-Solving Scenarios
Be ready to tackle hypothetical scenarios that test your problem-solving abilities. Think about past challenges you've faced in property management and how you resolved them, showcasing your crisis management skills.
