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- Tasks: Manage multiple hotel sites, ensuring top-notch service and operational excellence.
- Company: Dynamic hospitality group focused on guest satisfaction and team development.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Why this job: Lead a passionate team and create memorable experiences for guests across locations.
- Qualifications: Experience in hospitality management and strong leadership skills required.
- Other info: Join a supportive environment that values innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Multi-Site Hotel Manager
Location: Head Office & Hotel Sites (Hertfordshire/London-based)
Reporting To: Operations Director
Key Responsibilities
The Multi-Site Hotel Manager will be responsible for the effective and efficient management of multiple hotel sites, ensuring consistently high service delivery and operational standards. You will oversee front-of-house, guest services, facilities, compliance, and team development across locations, ensuring each hotel meets performance, financial, and customer satisfaction targets.
Core Duties:
- Build and maintain strong working relationships with senior department heads (e.g. Finance, HR, Compliance, Technology, Support Services).
- Lead day-to-day guest service delivery across all hotel sites – measured via response times, resolution times, and guest satisfaction ratings.
- Oversee facilities and asset management at each site – ensuring planned maintenance tasks, risk actions, and compliance requirements are completed on time.
- Develop and implement operational strategy with the Operations Director, embedding consistent SOPs across sites.
- Provide strong leadership for hotel managers and their teams – including training, mentorship, and performance management.
- Build and maintain strong guest and client relationships, acting as the senior escalation point for service delivery issues.
- Manage budgets in conjunction with the finance team – including forecasting, cost control, and financial reporting.
- Monitor business performance against key KPIs, identifying opportunities for continuous improvement.
Key Performance Indicators
Success in the role will be measured against:
- Talent management and staff development across sites.
- Guest satisfaction scores and feedback ratings.
- Completion of maintenance and compliance tasks (PPMs).
- Risk and remedial actions outstanding.
- Budgets and financial reports issued on time.
- Response and resolution times for guest issues.
- Delivery of consistent brand standards across sites.
Guest Service Delivery
As the Multi-Site Hotel Manager, you\’ll act as a brand ambassador, ensuring all staff across locations deliver a consistently excellent guest experience.
- Ensure all guest communication (in person, phone, email) is polite, professional, and brand-aligned.
- Resolve escalated complaints and issues promptly, providing empathetic and effective solutions.
- Support and mentor your teams to ensure service excellence at all times.
Operational Service Delivery
- Support mobilisation and smooth handovers when opening or transitioning hotel sites.
- Take ownership of compliance and risk management routines across all hotels, ensuring full audit trails and reporting are maintained.
- Oversee planned preventative maintenance (PPM) schedules, ensuring assets are maintained and safety certifications are up to date.
- Work with procurement and local managers to ensure contracts are tendered effectively, achieving value for money.
People Management
- Lead, mentor, and develop hotel managers and their teams across multiple sites.
- Conduct regular 1-2-1s and performance reviews.
- Assess training and development requirements, ensuring staff meet agreed service standards.
- Drive a culture of accountability, collaboration, and continuous improvement.
Finance & Reporting
- Work closely with the finance team to oversee budgets, forecasting, and reporting for each site.
- Ensure all financial processes (purchase ledger, invoicing, reporting) are completed to the highest standard.
- Support year-end financial reviews and reporting packs.
Multi-Site Hotel Manager employer: Add Property
Contact Detail:
Add Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-Site Hotel Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to hotel managers on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, be ready to discuss your experience managing teams and improving guest satisfaction. Use specific examples to demonstrate how you’ve made a difference in previous roles.
✨Tip Number 3
Prepare for interviews by researching the company and its hotels. Understand their brand values and service standards so you can align your answers with what they’re looking for. This shows you’re genuinely interested and ready to be a brand ambassador.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and take the time to engage with us directly. Plus, it gives you a better chance of standing out in the application process.
We think you need these skills to ace Multi-Site Hotel Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Multi-Site Hotel Manager role. Highlight your leadership experience, guest service excellence, and any relevant financial management skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your previous roles have prepared you for managing multiple hotel sites. Be genuine and let your personality come through!
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements. Did you improve guest satisfaction scores or streamline operations? Numbers and examples speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Add Property
✨Know Your Hotels Inside Out
Before the interview, make sure you research the hotels you'll be managing. Understand their unique selling points, guest demographics, and any recent reviews. This will help you demonstrate your commitment and show that you're ready to hit the ground running.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams across multiple locations. Share specific examples of how you've developed staff, managed performance, and resolved conflicts. Highlighting your ability to mentor and inspire others will resonate well with the interviewers.
✨Demonstrate Financial Acumen
Since managing budgets is a key part of the role, brush up on your financial management skills. Be ready to talk about how you've successfully forecasted, controlled costs, and reported on financial performance in previous roles. Use numbers and results to back up your claims.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter as a Multi-Site Hotel Manager and how you would address them. Practising these scenarios will help you articulate your thought process clearly during the interview.