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- Tasks: Lead a vibrant team to create amazing resident experiences and manage community events.
- Company: Join a dynamic property team focused on building thriving communities in Fulham.
- Benefits: Competitive salary, professional development, and opportunities for career progression.
- Why this job: Make a real impact on residents' lives while shaping a high-performing team.
- Qualifications: Leadership experience, strong customer service skills, and property management knowledge.
- Other info: Diverse and inclusive workplace with a focus on community engagement.
The predicted salary is between 35000 - 45000 £ per year.
Join a dynamic and resident-focused property team, where your role as Residents Manager will be key in creating exceptional experiences and building thriving communities. You’ll lead a team on-site, ensuring smooth operations and memorable interactions for everyone who lives and works in the development.
Location: Fulham, London
Package: Competitive salary DOE
Industry: Property / Residential Management
What You’ll Be Doing:
- Lead and manage on-site teams including concierge, security, and amenities staff - a total of 10 people.
- Oversee the resident journey from move-in onwards, ensuring service excellence and engagement.
- Plan and deliver community events and initiatives to enhance resident satisfaction.
- Support ongoing asset management, ensuring contracts, risk, and maintenance tasks are completed efficiently.
- Ensure health, safety, and compliance standards are met across the site.
- Manage contractor relationships and soft services such as landscaping, cleaning, and site maintenance.
- Assist with financial management, including service charge budgets and expenditure reporting.
- Recruit, train, and develop your team, handling performance, holidays, and payroll.
- Conduct regular site inspections and take action to resolve any issues.
Main Skills Needed:
- Proven leadership and team management experience.
- Property Management experience.
- Strong customer service and community engagement skills.
- Excellent organisational and planning abilities.
- Knowledge of health, safety, and compliance standards in a residential setting.
- Financial awareness and budget management skills.
- Effective communication and stakeholder management.
What’s in It for You:
- Opportunity to lead and shape a high-performing on-site team.
- Work in a people-focused, dynamic environment with a strong community ethos.
- Chance to influence the resident experience and create lasting impact.
- Professional development and career progression opportunities.
- Exposure to a range of property management functions and responsibilities.
Hit apply - or drop us a message if you’d rather chat first. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Residents Manager in London employer: Add Property
Contact Detail:
Add Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residents Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management industry and let them know you're on the hunt for a Residents Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Get social! Follow property management companies and professionals on LinkedIn. Engage with their posts, share your insights, and showcase your expertise. This will help you stand out and could lead to job opportunities that aren't even advertised yet.
✨Tip Number 3
Prepare for interviews by practising common questions related to team management and resident engagement. Think about specific examples from your past experiences that highlight your leadership skills and customer service excellence. We want you to shine!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Residents Manager in London
Some tips for your application 🫡
Show Your Leadership Skills: As a Residents Manager, we want to see your leadership experience shine through. Share specific examples of how you've led teams in the past and created positive outcomes. This is your chance to show us how you can inspire and manage a diverse group!
Highlight Your Customer Service Experience: We’re all about creating exceptional experiences for our residents. Make sure to include any relevant customer service roles you've had, and describe how you’ve engaged with communities. We love hearing about your passion for resident satisfaction!
Be Organised and Detailed: In property management, organisation is key! When writing your application, be clear and concise. Use bullet points if needed to make your skills and experiences stand out. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need there. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Add Property
✨Know Your Community
Before the interview, take some time to research the community you'll be managing. Understand the demographics, local events, and any unique challenges they face. This will show your potential employer that you're genuinely interested in enhancing resident satisfaction and creating a thriving environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team, resolved conflicts, or improved service delivery. Being able to articulate your leadership style and its impact on team performance will set you apart.
✨Demonstrate Financial Acumen
Brush up on your financial management skills, especially regarding service charge budgets and expenditure reporting. Be ready to discuss how you've managed budgets in previous roles and how you can ensure financial efficiency in this position.
✨Engage with Health and Safety Standards
Familiarise yourself with health, safety, and compliance standards relevant to residential management. Prepare to discuss how you've implemented these standards in past roles and how you plan to maintain them in the new position. This shows your commitment to creating a safe living environment for residents.