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- Tasks: Lead operations at a vibrant rental community, ensuring exceptional resident experiences.
- Company: Reputable residential developer known for high-quality rental homes.
- Benefits: 25 days annual leave, private medical insurance, and lifestyle perks.
- Why this job: Shape a brand-new community and enhance resident satisfaction from the ground up.
- Qualifications: Experience in residential operations and strong leadership skills required.
- Other info: Join a collaborative culture with excellent support and career growth opportunities.
The predicted salary is between 43200 - 72000 £ per year.
Our client is a well-established and highly regarded residential developer delivering high-quality rental homes across thoughtfully designed communities. We are looking for an experienced General Manager to lead operations at a flagship Build-to-Rent community.
This role will play a key part in delivering an exceptional resident experience while ensuring the smooth and efficient running of a vibrant rental development.
Role Overview:
- Location: Slough
- Package: Competitive salary + benefits package
- Industry: Build to Rent / Residential Living
What You’ll Be Doing:
- Oversee the day-to-day operations of a large-scale BTR community, ensuring everything runs smoothly for residents and the onsite team.
- Lead, mentor, and develop a multidisciplinary onsite team, building a positive culture focused on service, wellbeing, and performance.
- Implement operational plans that support efficiency, service delivery, and long-term community success.
- Manage the full operating budget for the scheme, monitoring performance and driving value for money.
- Work closely with maintenance, marketing, and leasing teams to review performance and continuously improve service delivery.
- Ensure effective rent collection processes and manage arrears in line with company policy.
- Maintain full compliance with health and safety legislation, working alongside compliance and H&S teams.
- Oversee maintenance operations, ensuring reactive issues are resolved promptly and safely.
- Support leasing activity and resident tours, ensuring a premium customer experience is delivered throughout the lettings journey.
- Build strong relationships with residents, contractors, and local stakeholders to strengthen community engagement.
- Deliver a resident engagement programme, including meetings, communications, and events that enhance retention and satisfaction.
- Act as the main escalation point for complaints, ensuring swift and effective resolution.
- Champion sustainability initiatives and operational practices aligned with long-term environmental goals.
Main Skills Needed:
- Proven experience managing residential operations, ideally within the Build to Rent or living sector.
- Strong leadership ability with experience motivating and developing teams.
- Commercial awareness with solid experience managing budgets and operational performance.
- Excellent communication and stakeholder management skills.
- Strong organisational skills with the ability to manage multiple operational priorities.
- Knowledge of health & safety compliance and residential operational standards.
- A customer-first mindset with a passion for delivering exceptional service.
What’s in It for You:
- 25 days annual leave, increasing with service to 33 days.
- Private medical insurance and wellbeing support.
- Lifestyle perks including access to an online discounts platform.
- A volunteer day to support charitable initiatives.
- Private pension scheme and group life assurance.
- The opportunity to lead a brand-new residential community and shape the resident experience from the ground up.
- A collaborative culture with strong support from central operational teams.
General Manager in London employer: Add Property
Contact Detail:
Add Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the residential development sector. Attend industry events or local meetups to make new contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for creating exceptional resident experiences shine through. Share stories that highlight your leadership skills and how you've built positive team cultures.
✨Tip Number 3
Do your homework! Research the company’s values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in their mission and community engagement efforts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of our community and ready to take on the challenge of leading a vibrant rental development.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the General Manager role. Highlight your experience in managing residential operations and leading teams, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional resident experiences and how you can contribute to our community. Keep it engaging and relevant to the role.
Showcase Your Leadership Skills: In your application, be sure to highlight your leadership abilities. Share examples of how you've motivated and developed teams in the past. We love seeing candidates who can build a positive culture focused on service and performance!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Add Property
✨Know the Community Inside Out
Before your interview, take some time to research the specific Build-to-Rent community you'll be managing. Understand its unique features, resident demographics, and any recent developments. This knowledge will show your genuine interest and help you discuss how you can enhance the resident experience.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Prepare examples of how you've successfully led teams in the past, focusing on mentoring and developing staff. Be ready to discuss how you would foster a positive culture within the onsite team, as this is key to operational success.
✨Demonstrate Financial Acumen
Since managing the operating budget is part of the role, brush up on your financial management skills. Be prepared to discuss how you've previously monitored performance and driven value for money. Bring examples of how you've implemented cost-saving measures without compromising service quality.
✨Prepare for Stakeholder Engagement
Strong communication and stakeholder management skills are essential for this position. Think about how you've built relationships with residents, contractors, and local stakeholders in the past. Prepare to share strategies you've used to enhance community engagement and resolve complaints effectively.