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- Tasks: Lead operational teams in delivering top-notch property management services.
- Company: Established property and asset management business in North London.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact in property management while developing your leadership skills.
- Qualifications: Strong experience in property management and team leadership.
- Other info: Opportunity to mentor and shape the future of the team.
The predicted salary is between 72000 - 108000 £ per year.
An established property and asset management business is seeking an Associate Director to lead operational service delivery across a residential portfolio. This is a senior leadership role with responsibility for teams, clients, compliance and overall customer experience.
Key Responsibilities
- Lead and manage operational teams delivering front-line property management services
- Own day-to-day service delivery, measured through response times, resolutions and customer feedback
- Oversee asset management, PPMs, health & safety and risk compliance
- Develop and implement operational strategy alongside senior leadership
- Build and maintain strong relationships with key clients and internal stakeholders
- Mentor, train and performance-manage managers within the team
- Drive continuous improvement, SOPs and consistent ways of working
- Support client finance processes including budgets, reporting and compliance deadlines
Key Focus Areas / KPIs
- Client satisfaction and retention
- Compliance, PPMs and risk actions
- Team development and performance
- Financial controls and reporting timeliness
The Ideal Candidate
- Strong operational leadership experience within property / block management
- Proven background managing teams and complex residential portfolios
- Confident with compliance, asset management and service delivery KPIs
- Commercially aware with a customer-first mindset
- Comfortable working at senior stakeholder level
Associate Director - Property Management in London employer: Add Property
Contact Detail:
Add Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director - Property Management in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for an Associate Director role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its portfolio. Understand their operational strategies and client relationships. This will help you showcase how your leadership experience aligns with their needs during the interview.
✨Tip Number 3
Practice your pitch! Be ready to explain how you've successfully managed teams and improved service delivery in previous roles. Highlight specific examples that demonstrate your customer-first mindset and compliance knowledge.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team in property management.
We think you need these skills to ace Associate Director - Property Management in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Associate Director role. Highlight your operational leadership experience and any relevant achievements in property management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and improved service delivery in the past.
Showcase Your Customer-First Mindset: We love candidates who put clients first! In your application, mention how you've built strong relationships with clients and stakeholders, and how you’ve ensured customer satisfaction in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Add Property
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the residential portfolio you'll be managing. Familiarise yourself with the key metrics, compliance requirements, and any recent challenges faced by the company. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Leadership Skills
As an Associate Director, you'll need to showcase your leadership experience. Prepare examples of how you've successfully managed teams in the past, particularly in property management. Think about specific situations where you improved team performance or client satisfaction, and be ready to discuss these in detail.
✨Emphasise Client Relationships
Building strong relationships is crucial in this role. Be prepared to talk about how you've developed and maintained client relationships in previous positions. Highlight any strategies you've used to enhance customer experience and retention, as this aligns perfectly with the job's focus on client satisfaction.
✨Showcase Your Compliance Knowledge
Given the importance of compliance in property management, brush up on relevant regulations and best practices. Be ready to discuss how you've ensured compliance in your past roles, and how you plan to uphold these standards in the new position. This will demonstrate your commitment to maintaining high operational standards.
