At a Glance
- Tasks: Lead operational delivery and enhance service across a diverse residential property portfolio.
- Company: Rapidly growing residential property management business with a collaborative culture.
- Benefits: Competitive salary, professional development, and a supportive working environment.
- Other info: Hybrid working model with opportunities for career progression.
- Why this job: Shape operational strategy and drive business growth in a senior leadership role.
- Qualifications: Experience in residential property management and strong leadership skills.
The predicted salary is between 60000 - 75000 £ per year.
Our client, a leading and rapidly growing residential property management business, is seeking an experienced Associate Director to join their senior leadership team. This is an exciting opportunity for a highly motivated property professional to take ownership of operational service delivery across a substantial residential portfolio, whilst leading and developing high-performing property management teams. The successful candidate will play a pivotal role in driving operational excellence, client satisfaction, compliance, and business improvement initiatives across a diverse portfolio of developments throughout London.
London (Hybrid Working)
Competitive salary DOE
Working Pattern:
- 1 day per week working from the Head Office
- 1 day per week working from home
- 3 days per week visiting developments across London
- Monday to Friday, 9:00am – 5:30pm
Key Responsibilities
- Operational Leadership: Lead and oversee the day-to-day operational delivery across a residential property portfolio. Work closely with senior stakeholders across finance, compliance, technology, and support functions. Develop and implement operational strategies to enhance service delivery and customer satisfaction. Ensure service levels are achieved through effective monitoring of response times, resolution times, and customer feedback. Support the mobilisation of new developments and management contracts.
- Compliance & Risk Management: Oversee all health & safety, compliance, and risk management activities across the portfolio. Ensure statutory inspections, planned preventative maintenance (PPM) programmes, and remedial actions are completed within required timescales. Monitor compliance performance and implement improvements where required. Maintain robust audit trails and operational records. Lead, mentor, and develop Property Managers and wider operational teams. Conduct regular performance reviews and one-to-one meetings. Identify training and development needs and support career progression. Drive accountability and ensure service standards and KPIs are consistently achieved.
- Client Relationship Management: Build and maintain strong relationships with clients, stakeholders, residents, and contractors. Act as a senior escalation point for complex operational matters. Deliver exceptional customer service and ensure a customer‑centric culture is embedded throughout the team. Attend client meetings and present operational performance reports. Work alongside the finance team to support budgeting and financial planning. Review and monitor service charge budgets and expenditure. Support year-end accounting processes and financial reporting. Assist with void cost modelling and portfolio forecasting. Ensure financial processes and reporting obligations are completed accurately and on time. Review and enhance operational processes and procedures. Develop and implement standard operating procedures (SOPs). Drive innovation, efficiency, and service improvements across the business. Contribute to wider strategic business initiatives and growth plans.
Key Performance Indicators
- Client satisfaction
- Team development and retention
- Compliance performance
- Outstanding PPMs and remedial actions
- Budget and reporting delivery
- Response and resolution times
- Operational efficiency and process improvement
About You
- Significant experience within residential block management or property management.
- Previous experience managing and developing operational teams.
- Strong understanding of health & safety and compliance requirements within residential property management.
- Experience overseeing service charge budgets and working alongside finance teams.
- Excellent stakeholder management and client‑facing skills.
- Strong organisational and leadership abilities.
- A proactive and solutions‑focused approach.
- Excellent communication and relationship‑building skills.
- A full UK driving licence is desirable.
What’s On Offer
- Competitive salary depending on experience
- Senior leadership position with significant influence
- Opportunity to shape operational strategy and business growth
- Professional development and career progression opportunities
- Collaborative and supportive working environment
If you’re an experienced senior property management professional looking to take the next step in your career, we’d love to hear from you.
Associate Director in London employer: Add Property
Join a leading residential property management business in London, where you will have the opportunity to shape operational strategies and drive excellence across a diverse portfolio. With a competitive salary and a hybrid working model, our collaborative culture fosters professional development and career progression, ensuring that you thrive in a supportive environment while making a meaningful impact in the property management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Add Property.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Add Property? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Add Property's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Associate Director in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Associate Director role at Add Property, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Add Property
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Add Property operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Add Property. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Add Property.
