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- Tasks: Lead a concierge team and manage daily operations in a high-profile residential development.
- Company: Join an award-winning Property Management company known for its supportive culture and career growth.
- Benefits: Enjoy Monday to Friday hours, competitive salary, and clear paths for career progression.
- Why this job: Be part of a tight-knit team, engage with residents, and champion health and safety.
- Qualifications: Experience in block management or hospitality, strong communication skills, and a customer-focused attitude.
- Other info: This is an on-site role in North London with no weekend shifts.
The predicted salary is between 36000 - 60000 £ per year.
Introduction A modern residential development is looking for a confident Duty Manager to keep day-to-day operations running seamlessly. You’ll be the go-to presence on site – supporting residents, leading the team, and ensuring the building always feels safe, polished and well-managed. Role Overview: Location: London (site-based) Stable hours with a clear shift pattern: Shifts between 07:00 and 23:30 (early: 7am–3.30pm / late: 3pm–11.30pm) 8.5 hours per shift with a 30-minute paid break- 5 shifts per week, 42.5 hours total, with 2 days off on rotation Occasional ad-hoc night cover (11pm–7:30am) during periods such as annual leave Package: Competitive salary based on experience. Industry: Property Management. What You’ll Be Doing: Leading a small on-site team of 6 concierges, setting standards, supporting performance and ensuring processes are followed. Acting as the first point of contact for residents, visitors and contractors, resolving issues with professionalism and empathy. Overseeing contractor activity and making sure work is delivered safely, efficiently and to the expected standard. Supporting maintenance routines, logging tasks and ensuring planned and reactive works are completed on time. Playing a hands-on role in building mobilisation and ongoing operational improvements. Championing Health
Duty Manager employer: Add Property
Contact Detail:
Add Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific residential development you'll be managing. Research its history, community, and any recent news to show your genuine interest during interviews.
✨Tip Number 2
Highlight your experience in leading teams, especially in a concierge or front-of-house setting. Prepare examples of how you've successfully managed staff and resolved conflicts to demonstrate your leadership skills.
✨Tip Number 3
Brush up on your knowledge of planned preventative maintenance (PPM) processes. Be ready to discuss how you’ve implemented or improved these routines in past roles, as this is crucial for the position.
✨Tip Number 4
Prepare to showcase your customer service ethos. Think of specific instances where you've gone above and beyond for residents or clients, as this will resonate well with the hiring team.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Duty Manager. Familiarise yourself with the key skills required, such as experience in residential management and customer service.
Tailor Your CV: Highlight your relevant experience in property management or hospitality. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your proactive approach. Mention specific examples from your past roles that align with the job description, particularly around managing teams and handling PPMs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a Duty Manager role.
How to prepare for a job interview at Add Property
✨Showcase Your Customer Service Skills
As a Duty Manager, you'll be the first point of contact for residents. Be prepared to share examples of how you've successfully resolved customer queries in the past and built strong relationships.
✨Demonstrate Leadership Experience
Highlight your experience in leading teams, especially in a concierge or front-of-house setting. Discuss specific situations where you motivated your team or improved service delivery.
✨Understand Planned Preventative Maintenance (PPM)
Familiarise yourself with PPM processes and be ready to discuss how you've managed maintenance routines in previous roles. This will show your understanding of the operational side of property management.
✨Emphasise Health & Safety Knowledge
Health and safety is crucial in property management. Be prepared to talk about your experience with inspections, incident reporting, and how you've championed safety standards in your previous roles.
