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- Tasks: Lead a concierge team and manage daily operations in a high-profile residential development.
- Company: Join an award-winning Property Management company known for its supportive culture and community engagement.
- Benefits: Enjoy Monday to Friday hours, competitive salary, and clear career progression opportunities.
- Why this job: Be part of a proactive team that values customer service and offers long-term growth potential.
- Qualifications: Experience in block management or hospitality, with strong leadership and communication skills required.
- Other info: This is an on-site role in North London, perfect for those who thrive in a community-focused environment.
The predicted salary is between 36000 - 60000 £ per year.
Introduction
A modern residential development is looking for a confident Duty Manager to keep day-to-day operations running seamlessly. You’ll be the go-to presence on site – supporting residents, leading the team, and ensuring the building always feels safe, polished and well-managed.
Role Overview:
- Location: London (site-based)
- Stable hours with a clear shift pattern:
- Shifts between 07:00 and 23:30 (early: 7am–3.30pm / late: 3pm–11.30pm)
- 8.5 hours per shift with a 30-minute paid break-
- 5 shifts per week, 42.5 hours total, with 2 days off on rotation
- Occasional ad-hoc night cover (11pm–7:30am) during periods such as annual leave
- Package: Competitive salary based on experience.
- Industry: Property Management.
What You’ll Be Doing:
- Leading a small on-site team of 6 concierges, setting standards, supporting performance and ensuring processes are followed.
- Acting as the first point of contact for residents, visitors and contractors, resolving issues with professionalism and empathy.
- Overseeing contractor activity and making sure work is delivered safely, efficiently and to the expected standard.
- Supporting maintenance routines, logging tasks and ensuring planned and reactive works are completed on time.
- Playing a hands-on role in building mobilisation and ongoing operational improvements.
- Championing Health & Safety, carrying out checks, reporting risks and keeping the development compliant at all times.
- Managing site routines such as opening/closing, inspections, alarm checks and any amenity-related duties.
- Ensuring accurate record-keeping across systems, logs and compliance documents.
Main Skills Needed:
- Previous experience in a residential, hospitality or customer-focused operational role.
- Strong people leadership skills with the ability to coach, support and guide a team.
- Confident problem-solver with excellent communication and relationship-building skills.
- Solid understanding of Health & Safety practices and compliance requirements.
- Comfortable using systems, logging activity and following structured processes.
- Organised, proactive and calm under pressure.
What’s in It for You:
- A varied, people-focused role where no two days look the same.
- Training, support and opportunities to grow within a professional and expanding organisation.
- A collaborative team culture where your ideas and initiative are valued.
Call to Action:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
By applying you are confirming you are happy to be added to the Add Property mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.
Duty Manager employer: Add Property
Contact Detail:
Add Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the specific residential development you'll be managing. Research its history, community, and any recent news to show your genuine interest during interviews.
✨Tip Number 2
Network with professionals in the property management industry. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Duty Manager role.
✨Tip Number 3
Prepare to discuss your experience with planned preventative maintenance (PPM) in detail. Be ready to share specific examples of how you've successfully managed PPMs in previous roles.
✨Tip Number 4
Demonstrate your customer service skills by preparing scenarios where you resolved conflicts or improved resident satisfaction. This will highlight your proactive approach and problem-solving abilities.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Duty Manager position. Tailor your application to highlight your relevant experience in property management or hospitality.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your experience in managing teams, customer service, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your suitability for the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that align with the job requirements, such as your background in block management or your approach to customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Duty Manager.
How to prepare for a job interview at Add Property
✨Showcase Your Customer Service Skills
As a Duty Manager, you'll be the first point of contact for residents. Be prepared to share examples of how you've successfully resolved customer queries in the past, demonstrating your strong customer ethos.
✨Demonstrate Leadership Experience
Highlight your experience in leading teams, especially in a concierge or front-of-house setting. Discuss specific instances where you managed a team effectively and how you motivated them to achieve their best.
✨Understand Planned Preventative Maintenance (PPM)
Familiarise yourself with PPM processes and be ready to discuss how you've managed maintenance routines in previous roles. This will show your understanding of the technical aspects of the job.
✨Emphasise Health & Safety Knowledge
Health and safety is crucial in property management. Be prepared to talk about your experience with health and safety inspections and incident reporting, showcasing your proactive approach to maintaining a safe environment.
