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- Tasks: Lead and develop a dynamic support team to deliver top-notch customer service.
- Company: Ambitious property business with a focus on innovation and growth.
- Benefits: Competitive salary, professional development, and a collaborative culture.
- Why this job: Shape a high-performing team and make a real impact in customer support.
- Qualifications: Proven leadership experience and strong customer service background.
- Other info: Fast-paced environment with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Customer Support Manager
A forward-thinking property business is looking for a confident Customer Support Manager to lead its support team. This role is all about driving service standards, improving processes, and ensuring customers receive the very best experience every time.
Role Overview:
- Location: Head Office (on-site)
- Package: Competitive salary + benefits
- Industry: Property / Customer Support
What You’ll Be Doing:
- Lead, motivate and develop the support team to deliver consistently high standards.
- Manage escalations and ensure seamless communication across the department.
- Drive KPIs and support business growth with scalable, robust processes.
- Train, coach and upskill team members to meet evolving demands.
- Oversee customer correspondence, ensuring empathetic, professional, and timely responses.
- Handle customer and contractor queries, including financial and legal matters.
- Support contract and risk management processes, ensuring compliance and accuracy.
- Review, recommend and implement process improvements to enhance efficiency.
- Ensure accurate record-keeping and audit trails via internal systems.
Main Skills Needed:
- Proven people management and team leadership experience.
- Strong background in customer service, ideally within property or related sectors.
- Confident handling escalations and delivering high-quality resolutions.
- Excellent organisational and process improvement skills.
- Strong communication skills, both written and verbal.
- Ability to work with legal and financial documentation accurately.
- A proactive, solutions-focused mindset with attention to detail.
What’s in It for You:
- Join a growing, ambitious business making waves in property services.
- Lead a motivated team and shape a high-performing support function.
- Professional development opportunities to further your career.
- Collaborative culture where ideas and improvements are encouraged.
- A role with genuine variety, responsibility, and impact.
Careers move fast. Let’s make sure yours is heading the right way.
Customer Service Manager employer: Add Property
Contact Detail:
Add Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the property and customer service sectors. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service management. Think about your past experiences and how they align with the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've motivated teams and improved processes. This is your chance to demonstrate that you can drive service standards and make a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support Manager role. Highlight your people management experience and any relevant achievements in customer service to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can lead and motivate a team. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've handled escalations or improved processes in previous roles. We love seeing candidates who can think on their feet and drive positive change!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Add Property
✨Know the Company Inside Out
Before your interview, take some time to research the property business thoroughly. Understand their values, mission, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Support Manager, you'll need to demonstrate your people management experience. Prepare specific examples of how you've led teams, handled escalations, and improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think about challenging situations you've encountered and how you resolved them. Be ready to discuss how you would handle escalations or improve service standards.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company's goals for the support team, their approach to training and development, or how they measure success. This shows your enthusiasm and helps you gauge if the company is the right fit for you.