At a Glance
- Tasks: Lead operational delivery and enhance service across a diverse residential property portfolio.
- Company: Rapidly growing residential property management business with a collaborative culture.
- Benefits: Competitive salary, hybrid working, and opportunities for professional development.
- Other info: Join a supportive team and enjoy significant career growth opportunities.
- Why this job: Shape operational strategy and make a real impact in property management.
- Qualifications: Experience in residential block management and strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
Our client, a leading and rapidly growing residential property management business, is seeking an experienced Associate Director to join their senior leadership team. This is an exciting opportunity for a highly motivated property professional to take ownership of operational service delivery across a substantial residential portfolio, whilst leading and developing high-performing property management teams. The successful candidate will play a pivotal role in driving operational excellence, client satisfaction, compliance, and business improvement initiatives across a diverse portfolio of developments throughout London.
Working Pattern:
- 1 day per week working from the Head Office
- 1 day per week working from home
- 3 days per week visiting developments across London
- Monday to Friday, 9:00am – 5:30pm
Key Responsibilities:
- Operational Leadership: Lead and oversee the day-to-day operational delivery across a residential property portfolio. Work closely with senior stakeholders across finance, compliance, technology, and support functions. Develop and implement operational strategies to enhance service delivery and customer satisfaction. Ensure service levels are achieved through effective monitoring of response times, resolution times, and customer feedback. Support the mobilisation of new developments and management contracts.
- Compliance & Risk Management: Oversee all health & safety, compliance, and risk management activities across the portfolio. Ensure statutory inspections, planned preventative maintenance (PPM) programmes, and remedial actions are completed within required timescales. Monitor compliance performance and implement improvements where required. Maintain robust audit trails and operational records.
- Team Leadership & Development: Lead, mentor, and develop Property Managers and wider operational teams. Conduct regular performance reviews and one-to-one meetings. Identify training and development needs and support career progression. Drive accountability and ensure service standards and KPIs are consistently achieved.
- Client Relationship Management: Build and maintain strong relationships with clients, stakeholders, residents, and contractors. Act as a senior escalation point for complex operational matters. Deliver exceptional customer service and ensure a customer-centric culture is embedded throughout the team. Attend client meetings and present operational performance reports.
- Financial Oversight: Work alongside the finance team to support budgeting and financial planning. Review and monitor service charge budgets and expenditure. Support year-end accounting processes and financial reporting. Assist with void cost modelling and portfolio forecasting. Ensure financial processes and reporting obligations are completed accurately and on time.
- Continuous Improvement: Review and enhance operational processes and procedures. Develop and implement standard operating procedures (SOPs). Drive innovation, efficiency, and service improvements across the business. Contribute to wider strategic business initiatives and growth plans.
Key Performance Indicators: Success in this role will be measured against:
- Client satisfaction
- Team development and retention
- Compliance performance
- Outstanding PPMs and remedial actions
- Budget and reporting delivery
- Response and resolution times
- Customer feedback scores
- Operational efficiency and process improvement
About You: To be successful in this role, you will have:
- Significant experience within residential block management or property management.
- Previous experience managing and developing operational teams.
- Strong understanding of health & safety and compliance requirements within residential property management.
- Experience overseeing service charge budgets and working alongside finance teams.
- Excellent stakeholder management and client-facing skills.
- Strong organisational and leadership abilities.
- A proactive and solutions-focused approach.
- Excellent communication and relationship-building skills.
- A full UK driving licence is desirable.
What’s On Offer:
- Competitive salary depending on experience
- Hybrid working model
- Senior leadership position with significant influence
- Opportunity to shape operational strategy and business growth
- Professional development and career progression opportunities
- Collaborative and supportive working environment
If you’re an experienced senior property management professional looking to take the next step in your career, we’d love to hear from you.
Associate Director - Risk Management employer: Add Property
Join a leading residential property management firm in London, where you will thrive in a collaborative and supportive environment that values professional development and career progression. With a hybrid working model and a focus on operational excellence, you'll have the opportunity to shape strategies and drive improvements across a diverse portfolio while leading high-performing teams. This role not only offers competitive remuneration but also the chance to make a meaningful impact in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director - Risk Management
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Add Property looking for candidates who are engaged and informed.
We think you need these skills to ace Associate Director - Risk Management
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Add Property. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Add Property
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Add Property’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
