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- Tasks: Lead operational teams in delivering top-notch property management services.
- Company: Established property and asset management business in North London.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact in property management while developing your leadership skills.
- Qualifications: Strong experience in property management and team leadership.
- Other info: Opportunity to mentor and shape the future of the team.
The predicted salary is between 54000 - 84000 £ per year.
An established property and asset management business is seeking an Associate Director to lead operational service delivery across a residential portfolio. This is a senior leadership role with responsibility for teams, clients, compliance and overall customer experience.
Key Responsibilities
- Lead and manage operational teams delivering front-line property management services
- Own day-to-day service delivery, measured through response times, resolutions and customer feedback
- Oversee asset management, PPMs, health & safety and risk compliance
- Develop and implement operational strategy alongside senior leadership
- Build and maintain strong relationships with key clients and internal stakeholders
- Mentor, train and performance-manage managers within the team
- Drive continuous improvement, SOPs and consistent ways of working
- Support client finance processes including budgets, reporting and compliance deadlines
Key Focus Areas / KPIs
- Client satisfaction and retention
- Compliance, PPMs and risk actions
- Team development and performance
- Financial controls and reporting timeliness
The Ideal Candidate
- Strong operational leadership experience within property / block management
- Proven background managing teams and complex residential portfolios
- Confident with compliance, asset management and service delivery KPIs
- Commercially aware with a customer-first mindset
- Comfortable working at senior stakeholder level
Associate Director - Property Management employer: Add Property
Contact Detail:
Add Property Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director - Property Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to client satisfaction and compliance, so you can showcase how your experience aligns with their values during the chat.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and improved service delivery. This will help you stand out as a candidate who can drive operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Associate Director - Property Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Associate Director role. Highlight your operational leadership experience and any relevant achievements in property management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and improved service delivery in the past.
Showcase Your Compliance Knowledge: Since compliance is key in this role, don’t forget to mention your experience with health & safety and risk management. We want to see how you’ve navigated these areas successfully in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Add Property
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the residential portfolio you'll be managing. Familiarise yourself with the key metrics, compliance requirements, and any recent challenges faced by the company. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Leadership Skills
As an Associate Director, you'll need to showcase your leadership experience. Prepare examples of how you've successfully managed teams and improved service delivery in previous roles. Be ready to discuss specific strategies you've implemented to enhance client satisfaction and team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios related to compliance issues or client management challenges you've faced in the past. Outline your thought process and the steps you took to resolve these situations effectively.
✨Showcase Your Client Relationship Skills
Building strong relationships with clients is crucial in this role. Be prepared to discuss how you've maintained client satisfaction and retention in your previous positions. Highlight any successful strategies you've used to engage stakeholders and ensure their needs are met.
