At a Glance
- Tasks: Lead teams, ensure excellent service, and oversee building maintenance.
- Company: Join a leading property management company with a forward-thinking approach.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Opportunities for mentorship and process improvement await you.
- Why this job: Take on a senior role and make a real impact in property management.
- Qualifications: Strong leadership skills and experience in customer service and project management.
The predicted salary is between 48000 - 72000 £ per year.
Associate Director – Property Management
- London (Hybrid Working)
- DOE
- Monday – Friday, 9:00am – 5:30pm - This is initially a maternity cover position; however, there is the potential for the contract to become a permanent role.
Our client, a leading and rapidly growing residential property management business, is seeking an experienced Associate Director to join their senior leadership team.
This is an exciting opportunity for a highly motivated property professional to take ownership of operational service delivery across a substantial residential portfolio, whilst leading and developing high-performing property management teams.
The successful candidate will play a pivotal role in driving operational excellence, client satisfaction, compliance, and business improvement initiatives across a diverse portfolio of developments throughout London.
Working Pattern
- 1 day per week working from the Head Office
- 1 day per week working from home
- 3 days per week visiting developments across London
- Monday to Friday, 9:00am – 5:30pm
Key Responsibilities
Operational Leadership
- Lead and oversee the day-to-day operational delivery across a residential property portfolio.
- Work closely with senior stakeholders across finance, compliance, technology, and support functions.
- Develop and implement operational strategies to enhance service delivery and customer satisfaction.
- Ensure service levels are achieved through effective monitoring of response times, resolution times, and customer feedback.
- Support the mobilisation of new developments and management contracts.
Compliance & Risk Management
- Oversee all health & safety, compliance, and risk management activities across the portfolio.
- Ensure statutory inspections, planned preventative maintenance (PPM) programmes, and remedial actions are completed within required timescales.
- Monitor compliance performance and implement improvements where required.
- Maintain robust audit trails and operational records.
Team Leadership & Development
- Lead, mentor, and develop Property Managers and wider operational teams.
- Conduct regular performance reviews and one-to-one meetings.
- Identify training and development needs and support career progression.
- Drive accountability and ensure service standards and KPIs are consistently achieved.
Client Relationship Management
- Build and maintain strong relationships with clients, stakeholders, residents, and contractors.
- Act as a senior escalation point for complex operational matters.
- Deliver exceptional customer service and ensure a customer-centric culture is embedded throughout the team.
- Attend client meetings and present operational performance reports.
Financial Oversight
- Work alongside the finance team to support budgeting and financial planning.
- Review and monitor service charge budgets and expenditure.
- Support year-end accounting processes and financial reporting.
- Assist with void cost modelling and portfolio forecasting.
- Ensure financial processes and reporting obligations are completed accurately and on time.
Continuous Improvement
- Review and enhance operational processes and procedures.
- Develop and implement standard operating procedures (SOPs).
- Drive innovation, efficiency, and service improvements across the business.
- Contribute to wider strategic business initiatives and growth plans.
Key Performance Indicators
Success in this role will be measured against:
- Client satisfaction
- Team development and retention
- Compliance performance
- Outstanding PPMs and remedial actions
- Budget and reporting delivery
- Response and resolution times
- Customer feedback scores
- Operational efficiency and process improvement
About You
To be successful in this role, you will have:
- Significant experience within residential block management or property management.
- Previous experience managing and developing operational teams.
- Strong understanding of health & safety and compliance requirements within residential property management.
- Experience overseeing service charge budgets and working alongside finance teams.
- Excellent stakeholder management and client-facing skills.
- Strong organisational and leadership abilities.
- A proactive and solutions-focused approach.
- Excellent communication and relationship-building skills.
- A full UK driving licence is desirable.
What’s On Offer
- Hybrid working model
- Senior leadership position with significant influence
- Opportunity to shape operational strategy and business growth
- Professional development and career progression opportunities
- Collaborative and supportive working environment
If you’re an experienced senior property management professional looking to take the next step in your career, we’d love to hear from you.
Associate Director in Watford employer: Add Property
Add Property is an excellent employer, offering a vibrant work culture that prioritises exceptional customer service and resident satisfaction. Located in Reading, employees benefit from a structured shift pattern that promotes work-life balance, alongside ample opportunities for professional growth and development within the company. Join us to be part of a dedicated team that values attention to detail and fosters a welcoming environment for all residents and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the lookout for an Associate Director role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and building management, so you can showcase how your leadership style aligns with their goals. We want you to shine!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you've improved processes or handled challenging situations. This will help you demonstrate your ability to lead and support teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Associate Director in Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and customer service focus, as these are key for the Associate Director role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've led teams and improved processes in previous roles to grab our attention.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention instances where you’ve tackled challenges or improved efficiency. We love candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Add Property
✨Know the Company Inside Out
Before your interview, make sure you research the property management company thoroughly. Understand their values, recent projects, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As an Associate Director, strong leadership is key. Prepare examples from your past experiences where you've successfully led teams or improved processes. Be ready to discuss how you can mentor and support managers, as well as how you handle challenges in a team setting.
✨Emphasise Customer Service Excellence
Since the role focuses on ensuring first-class customer service, think of specific instances where you've gone above and beyond for clients. Highlight your approach to maintaining positive relationships and how you’ve handled feedback or complaints in the past.
✨Prepare for Financial Discussions
Given the responsibilities around budgets and reports, brush up on your financial knowledge. Be prepared to discuss your experience with budget management and how you ensure compliance and safety checks are met. This will demonstrate your capability to oversee multiple projects effectively.
