Local SEO Account Manager
SEO Customer Service - Altrincham - 37.5 hours
Salary: £25,000-£27,000
Are you an experienced communicator who thrives in a fast-paced, client-facing environment?
We're looking for an experienced Account Manager/Customer Service professional to join our Local SEO Team, managing relationships across a varied portfolio of SME clients.
This is a high-volume, communication-led role where you'll spend much of your day speaking with clients, building relationships, managing expectations and discussing campaign performance.
You'll have the opportunity to develop your SEO and digital marketing knowledge, but we're primarily looking for someone who has already established themselves within a customer service, account management or client-facing role and knows how to deliver an excellent customer experience.
What to expect as a Digital Marketing Account Manager?
You'll manage the overall client experience on behalf of Add People, acting as a key point of contact for your portfolio.
You'll be responsible for:
- Managing a high-volume portfolio of client relationships
- Communicating regularly with clients across phone, video and email
- Building strong, long-term relationships and managing client expectations
- Reporting on campaign performance and explaining results clearly
- Recommending changes and improvements to campaigns
- Working closely with our Local SEO specialists to support client performance
- Identifying opportunities to improve clients' wider digital marketing presence
- Introducing additional services where they could benefit the clients' business
Required Skills:
- Proven experience in Account Management, Customer Service or a similar client-facing role
- Confident communicator - comfortable speaking with a high volume of clients
- Relationship focused - able to build rapport and trust quickly
- Highly organised - confident managing multiple clients and priorities
- Resilient and adaptable - comfortable handling challenging conversations
- Commercially aware - able to understand client needs and spot opportunities
Desired Skills:
- Digital marketing or SEO experience
- Experience managing a portfolio of clients
- Upselling or cross-selling experience
Who are Add People?
Add People are built to serve small to medium-sized businesses. There are 6 million in the UK, accounting for 60% of the employment of the nation, and we've been serving them since 2002.
With a team of over 200 digital marketing professionals and 4,000 clients around the world, it's our aim to help small businesses thrive.
We're a Google Partner, Microsoft Elite Channel Partner and Facebook Marketing Partner and have been awarded Investors In People (IIP) Platinum.
Why work for Add People?
- Sociable working hours
- Healthcare scheme
- Contributory pension
- 30 days holiday which increases with service (including Bank Holidays)
- Cycle to work scheme
- Subsidised social events
- Regular incentives and rewards
- LGBTQ+ friendly workplace
- Age-inclusive
- Investors In People (IIP) Platinum
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Digital Marketing Account Manager in Stretford employer: Add People
At Add People, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Altrincham, we offer a vibrant work culture that fosters collaboration and innovation, alongside competitive salaries and opportunities for professional advancement in the digital marketing field. Join us to make a meaningful impact on small businesses while enjoying a supportive environment that champions your success.
