At a Glance
- Tasks: Deliver top-notch customer service and digital marketing support to small businesses.
- Company: Join a dynamic team at Add People, dedicated to helping SMEs thrive.
- Benefits: Competitive salary, supportive environment, and opportunities for growth.
- Other info: Be part of a vibrant team with a focus on client success.
- Why this job: Make a real difference for small businesses while honing your digital marketing skills.
- Qualifications: Strong communication skills and a passion for digital marketing.
The predicted salary is between 30000 - 40000 £ per year.
Customer Service - Digital Marketing - Altrincham - 37.5 hours 25k-27k basic DOE Are you passionate about helping small businesses online?
We are looking for a customer service specialist to join our Lead Generation Team, delivering next-level customer service and digital marketing services on a hugely varied portfolio of clients.
Where do you fit in?
Our Lead Generation Team works with over 1000 clients, delivering impeccable service to all without compromise.
Your role will mainly revolve around customer service, welcoming new clients on board, ensuring processes are completed correctly with the perfect understanding of what we can do for them, whilst also spotting and pitching opportunities for our clients to expand their marketing.
Alongside this, you will also be expected to deal with the daily inbound enquiries through email, and over the telephone.
We are therefore looking for someone who is a brilliant all round communicator, passionate about Digital Marketing and looks to bring the best results and service to our clients.
Good Knowledge of Google Ads Campaigns Practical use of Google Analytics Working with SMEs/SME background Well organised Team Player Client focused mindset Commercial acumen Who are Add People?
Add People are built to serve small to medium-sized businesses.
There are 6 million in the UK, that
Customer Service - Digital Marketing in Stretford employer: Add People
At Add People, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Located in Altrincham, we offer a vibrant work culture that fosters collaboration and innovation, alongside competitive salaries and opportunities for professional advancement in the digital marketing field. Join us to make a meaningful impact on small businesses while enjoying a supportive environment that champions your success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service - Digital Marketing in Stretford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Add People. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Add People before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service - Digital Marketing in Stretford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Add People:Your cover letter is your chance to shine! Tell us why you want to work at Add People specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Add People!
How to prepare for a job interview at Add People
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
