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For Companies At a Glance
- Tasks: Lead client relationships and elevate the account management function at a fast-growing agency.
- Company: Join Adcrate, an innovative AI-driven performance creative agency.
- Benefits: Fully remote work, annual team retreats, and opportunities for rapid career growth.
- Why this job: Shape the future of client experience in a premium creative agency.
- Qualifications: 3-5 years in account services with strong communication and leadership skills.
- Other info: Be part of a supportive, ambitious team where your ideas matter.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Fully Remote (UK, EU, or North America)
Commitment: Full-time
Time zone: UK/EU preferred; EST overlap required if based in North America
Reports to: CâSuite Leadership (CEO/COO)
About Adcrate
Adcrate is a fastâgrowing, AIâdriven performance creative agency helping eCommerce and digital product brands scale through highâperforming content and paid media systems. We build premium creative that converts, powered by strategic thinking, data, and fast iteration. Our team blends strategists, editors, and performance leads - lean, smart, and obsessed with quality. We're remote, collaborative, ambitious, and building the future of creativeâfirst growth.
The Role
We are hiring a Senior Account Manager / Head of Accounts to lead our Account Management function and elevate the client experience at Adcrate. This is a leadershipâtrack role for someone who wants to:
- Own client success, communication quality, and retention
- Build the systems, standards, and processes for the Account Management function
- Coach and lead Account Managers (now + as we scale)
- Be the escalation and quality control point between clients, creative, and performance teams
- Ensure clients feel deeply supported, informed, and guided
Today, we have Account Managers who handle dayâtoâday comms â your job is to make their function worldâclass while also leading key client relationships yourself.
What Youâll Be Doing
- Act as senior point of contact for key client accounts
- Manage escalations, tricky conversations, and relationship recovery
- Ensure consistency in tone, clarity, confidence, and expectations across all AM communications
- Strengthen the premium client experience Adcrate is known for
Team Leadership & Coaching
- Run weekly AM syncs + develop playbooks, scripts, and SOPs
- Train AMs on communication, expectations, objection handling, escalation paths
- Support hiring and onboarding new AMs as we scale
Systems & Operations
- Onboarding frameworks
- Client reporting templates and cadence
- Feedback and approvals process
- Communication standards
- Work closely with creative strategy, performance, and operations teams to ensure smooth delivery
- Oversee the transition of PM responsibilities away from AMs as PMs come online
Commercial & Retention Impact
- Monitor client sentiment and account health weekly
- Proactively improve client stickiness and renewal rates
- Manage scope boundaries and identify growth opportunities
- Partner with leadership on pricing and value communication
What Success Looks Like
- High client satisfaction and NPS
- Improved retention & reduced churn
- Standardised, scalable client communication frameworks
- Smooth collaboration between AMs, Strategists, Performance
- AM capability & confidence increases
- Reduced founder involvement in client comms/escalations
Who You Are
- 3â5+ years experience in account/client services in a creative, paid media, or performanceâdriven agency
- A calm, confident communicator who can guide clients and teams
- Emotionally intelligent, structured, and proactive
- Skilled at expectationâsetting and difficult conversations
- Obsessed with clear communication and premium service
- Experience managing or mentoring account talent is a big plus
- Systems thinker - not just doing the work but improving the machine
Tools Youâll Use
- Slack
- Notion
- Google Workspace
- Loom
- (If you donât know some of these - attitude matters more than tools.)
Fully remote team with a highâperformance culture
Annual team retreat
Fastâgrowing company = fast growth in your role
A supportive, smart, and ambitious team
A place where your ideas actually get built - quickly
Why This Role Matters
You are the glue between our clients and our creative + performance engine. You will shape what a "premium creative agency experience" means at scale. This isnât just account management - you are building the Account function of a categoryâwinning agency.
Senior Account Manager in London employer: Adcrate
Contact Detail:
Adcrate Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Account Manager in London
â¨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them youâre not just another candidate; youâre genuinely interested in what they do and how you can contribute.
â¨Tip Number 3
Practice your pitch! You need to be able to sell yourself confidently. Highlight your experience and how it aligns with their needs, especially in client management and communication.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Senior Account Manager in London
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you're genuinely excited about joining our team and contributing to the amazing work we do at Adcrate.
Tailor Your Experience: Make sure to highlight your relevant experience in account management and client services. Weâre looking for someone who can elevate our client experience, so share specific examples of how you've done this in the past!
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward. Use bullet points where possible and avoid jargon. This will help us quickly see how you fit into our vision for the Senior Account Manager role.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. We canât wait to hear from you!
How to prepare for a job interview at Adcrate
â¨Know the Company Inside Out
Before your interview, dive deep into Adcrate's mission, values, and recent projects. Understanding their AI-driven approach and how they help eCommerce brands will show your genuine interest and help you align your answers with their goals.
â¨Showcase Your Leadership Skills
As a Senior Account Manager, you'll be leading teams and managing client relationships. Prepare examples of how you've successfully coached or mentored others, handled tricky conversations, and improved client satisfaction in previous roles.
â¨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and emotional intelligence. Think of specific situations where you had to manage escalations or improve client retention, and be ready to discuss your thought process and outcomes.
â¨Demonstrate Your Communication Style
Since clear communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to prepare a brief presentation on how you would enhance client communication frameworks at Adcrate to showcase your proactive approach.