At a Glance
- Tasks: Be the first point of contact for clients and support our Service and Maintenance team.
- Company: Join a respected organisation in the cooling and heating industry with a supportive culture.
- Benefits: Enjoy a competitive salary, 25 days holiday, pension, and a friendly work environment.
- Other info: Dynamic role with varied tasks and opportunities for growth.
- Why this job: Make a real impact by delivering outstanding customer experiences every day.
- Qualifications: Some admin experience, good computer skills, and a knack for excellent customer service.
The predicted salary is between 28800 - 43200 £ per year.
Salary: Competitive
Location: Chelmsford
Contract: Permanent
Hours: Full time, 40 hours per week, Monday to Friday, 8am to 5pm.
The Role
You’ll be joining a small, close-knit admin team, several of whom have been with the business for many years.
Providing day-to-day support across our Service and Maintenance departments.
The role has a steady rhythm with familiar, recurring tasks and you’ll be expected to get on with things independently rather than waiting to be directed.
It suits someone who takes quiet pride in doing their job well and keeping things ticking over reliably.
You’ll need to have previous administrative experience.
Key Responsibilities
- Answering calls and handling customer and engineer queries professionally and efficiently
- Sending service and maintenance worksheets to customers
- Logging service calls and helping coordinate engineer attendance
- Requesting and chasing purchase orders
- Sending daily job information to engineers
- Updating records on our management system
- Assisting with maintenance contract renewals
- Portal and database administration, permits & RAMS
- Covering colleagues across the admin team during holidays and absences
About You
We’re looking for someone who is organised, adaptable, and enjoys providing excellent customer service.
You’ll Ideally Have
- Previous administrative experience in a busy and reactive environment.
- Strong IT skills, particularly in Microsoft Office applications.
- Experience using databases or business management systems (desirable).
- Excellent communication and customer service skills.
- The ability to prioritise workloads and respond calmly to changing demands.
- A proactive approach and strong attention to detail.
What We Offer
- Competitive salary, dependent on experience and skills.
- A friendly and supportive working environment.
- Free on-site parking.
- Varied and interesting work with opportunities to develop your skills.
- 25 days' annual leave plus bank holidays.
- Increased holiday entitlement with length of service.
- Company pension scheme.
Equal Opportunities
We are an Equal Opportunities Employer and welcome applications from people of all backgrounds. We believe that diversity strengthens our business, and we’re committed to creating an inclusive workplace for everyone.
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Administrator in Chelmsford employer: Adcock Refrigeration and Air Conditioning
As a leading business in the heating and cooling industry, we pride ourselves on fostering a vibrant work culture that prioritises employee satisfaction and growth. Our commitment to professional development, coupled with competitive benefits and a supportive team environment, makes us an exceptional employer for those looking to thrive in the Sales Engineer role in Refrigeration and Air Conditioning. Join us in our mission to enhance client experiences while enjoying a fulfilling career in a dynamic location.
Contact Details:
Adcock Refrigeration and Air Conditioning Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Chelmsford
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Administrator, you'll be the first point of contact for clients. Role-play common scenarios with a friend to boost your confidence and ensure you can handle queries smoothly.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or prioritised effectively in previous roles. This will demonstrate that you can thrive in a busy, reactive environment.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Administrator in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your administrative experience and skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Tell us why you're excited about this role and how your background makes you the perfect fit for our busy team in Chelmsford.
Show Off Your Customer Service Skills:Since delivering excellent customer service is key, share specific examples of how you've handled queries or challenges in previous roles. We love hearing about your experiences!
Apply Through Our Website:Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity with us.
How to prepare for a job interview at Adcock Refrigeration and Air Conditioning
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of an Administrator. Familiarise yourself with tasks like answering queries, planning jobs, and managing databases. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Skills
Highlight your administrative experience and computer skills during the interview. Be ready to discuss specific examples where you've successfully managed customer queries or used Microsoft applications. This will give the interviewer confidence in your ability to handle the role effectively.
✨Prepare for Customer Service Questions
Since delivering excellent customer service is crucial, prepare for questions about how you've handled challenging situations in the past. Think of examples where you prioritised tasks or reacted calmly to changing customer needs. This will showcase your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
