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For Companies At a Glance
- Tasks: Lead a dynamic team in delivering high-quality data analytics for top clients.
- Company: Join Adclaro, a fast-growing marketing effectiveness agency with a collaborative culture.
- Benefits: Enjoy hybrid working, private medical insurance, annual bonuses, and 25 days holiday.
- Why this job: Make a real impact in marketing mix modelling while mentoring a passionate team.
- Qualifications: 5+ years in Marketing Mix Modelling and strong client relationship skills required.
- Other info: Be part of a diverse team that values growth, innovation, and inclusivity.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Reporting to: Senior Client Services Director
Location: London Euston (Hybrid, 2-3 days a week in the office)
Type of contract: Full-time, Permanent
Hours: Monday-Friday, 9-5, flexible
About the role
Rapid and large-scale growth in the demand for our services means that we are actively looking to expand our team. We are seeking a dynamic and passionate Client Services Director with 5+ years of experience in Marketing Mix Modelling (MMM). This role combines strategic planning with proactive team management, ensuring that the data programme and team deliver high-quality, efficient and effective data analytic services to our clients.
This role requires hands-on experience in MMM and a solid understanding of how to design and interpret MMM models across various scenarios. While the Client Director will not be expected to create models daily, they must possess the expertise to strategically review, assess and guide the work of a team of analysts, spotting potential errors or trends at a glance and providing informed direction.
As such, the Client Services Director will manage the overall relationship with the client, covering areas as diverse as:
- Strong experience in analytics and measurement, ideally within a media agency environment
- Ensuring client projects are delivered on time and meet their expectations
- Resource planning to ensure that we have the right people, skills and processes in place to deliver
- Ensuring that the highest levels of technical and quality assurance are met
- Scoping new business opportunities and actively seeking areas to expand our service provision within the client
- Leading, mentoring and developing a team of analysts
Whilst most of the service delivery will be virtual, there may, on the odd occasion, be a requirement to travel internationally, but this would very much be the exception and not the norm.
Through many years of working with our clients, we have successfully aligned our analysis to their own internal technical modelling standards, creating solid foundations for comfortable future work. As such, the role places a heavy emphasis on technical delivery as well as the normal “insights” based delivery common to MMM Projects.
Candidate profile
Given the large scale of the projects, the right individual must be comfortable dealing with large-scale, high-profile client engagements. As such, they must have proven experience (5+ years) in a managerial role within the Marketing Mix Modelling industry and must be used to dealing with many stakeholders that often have competing agendas.
A confident communicator, the right individual will actively lead and mentor the team, managing the client's expectations to ensure we deliver to brief. The senior leadership team and operations department will be actively supporting throughout.
- Extensive client relationship and project management experience
- A background in Marketing Mix Modelling gained in a media agency/similar environment
- Excellent presentational skills and the ability to relate highly technical information to a non-technical audience
- Highly motivated, can take the initiative and will work with minimal supervision
- Desire to actively grow the client offering
- Team structuring and management: Align and lead the team by understanding needs, fostering collaboration, motivating members and supporting their growth
- Entrepreneurial flair and an eye for the development of new products/services/processes
- Team player with a willingness to develop strong relationships with clients
- P&L/Revenue management
About us
Adclaro is an established and fast-growing marketing effectiveness agency dedicated to providing best-in-class marketing mix modelling (MMM) services to a range of high-profile brands. Our work helps brands truly understand their media and marketing performance in terms of what has worked in the past, and indeed what is likely to work better in the future.
Unlike other agencies in our sector, we work with our clients in a variety of different ways, ranging from the more traditional “outsource” based engagement common in our sector to semi-in-house and indeed fully in-house solutions, dependent on need. These arrangements give us a unique insight into how our clients operate and help us remain close to our clients' needs and maintain relationships for long periods of time.
We are a completely independent and owner-managed agency, we place a strong emphasis on openness and transparency when it comes to our services and work closely with our clients to both verify and embed the results of our work. We learn, develop and succeed together, fostering an ego-free and positive company culture, to ensure we can achieve business goals and personal dreams at the same time. We pride ourselves on the quality of our work, opening it up to independent 3rd party scrutiny via our ISO 9001 and 27001 Quality Assurance Accreditation.
We also place a strong emphasis on technical development, with around a quarter of our business dedicated to technical development and process improvement. We are constantly striving to improve the efficiency and technical capability of our modelling processes, enabling us to deliver best-in-class analytics to our clients.
Diversity, Equity & Inclusion at Adclaro
We are an equal opportunity employer and are committed to building an inclusive and diverse workforce. We welcome applicants from all backgrounds, experiences and perspectives, striving to create a workplace where everyone can thrive and contribute their best.
Here’s how we support you
- Opportunity to join a rapidly growing business
- Hybrid working style: mixture of office and home-based working
- Private Medical Insurance
- Annual bonus based on individual and company performance
- Company Pension Scheme (auto-enrolment with employer contributions)
- 25 days’ annual holiday (plus bank holidays)
- Additional holiday days for long-term employees to recognize loyalty and commitment
- Birthday amnesty: paid additional day off for your birthday each year
- Access to a wide range of professional training and development programs designed to enhance your skills, fuel your ambition and accelerate your career growth
- Regular company events & team socials to bring everyone together
- A chance to shape career path and develop the role as the company develops
- Opportunities to attend conferences and events to stay at the forefront of your field and expand your professional network
What to expect next?
Should you see a strong fit, we can’t wait to learn more about you as a person and the experience you bring. After you submit your application, the next steps, if successful, will typically include an initial call with the recruiter, followed by the formal interview process.
At Adclaro we respect your privacy and are committed to protecting the personal data you provide during recruitment. Thank you for your patience and for considering a career with Adclaro.
Client Services Director employer: Adclaro
Contact Detail:
Adclaro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people you know, the better your chances of landing that Client Services Director role.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to Marketing Mix Modelling. We recommend doing mock interviews with friends or mentors to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your expertise! Bring examples of past projects where you’ve successfully managed client relationships or led teams. This will demonstrate your hands-on experience and strategic thinking, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Services Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Services Director role. Highlight your 5+ years of experience in Marketing Mix Modelling and any relevant managerial roles. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client services and your strategic planning skills. Let us know why you’re excited about the opportunity at Adclaro and how you can contribute to our team.
Showcase Your Communication Skills: As a Client Services Director, strong communication is key. In your application, demonstrate your ability to convey complex information clearly. We love seeing examples of how you've successfully managed client relationships in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Adclaro!
How to prepare for a job interview at Adclaro
✨Know Your MMM Inside Out
Make sure you brush up on your Marketing Mix Modelling knowledge. Be prepared to discuss specific models you've worked with and how you've applied them in real-world scenarios. This will show that you not only understand the theory but can also translate it into practice.
✨Showcase Your Leadership Skills
As a Client Services Director, you'll be leading a team. Think of examples where you've successfully managed teams or projects, especially in high-pressure situations. Highlight your mentoring style and how you foster collaboration among team members.
✨Prepare for Client Relationship Questions
Expect questions about managing client expectations and handling difficult stakeholders. Prepare anecdotes that demonstrate your ability to build strong relationships and navigate competing agendas effectively.
✨Demonstrate Your Strategic Thinking
Be ready to discuss how you approach resource planning and scoping new business opportunities. Show that you can think strategically about how to expand service offerings while ensuring quality and efficiency in delivery.
