At a Glance
- Tasks: Support online sales and manage warehouse activities with a focus on customer service.
- Company: Join a dynamic team in the e-commerce sector with a commitment to growth.
- Benefits: Full training provided, flexible hours, and a supportive work environment.
- Other info: Perfect for those looking to kickstart their career in a fast-paced industry.
- Why this job: Gain hands-on experience in e-commerce while making a real impact on customer satisfaction.
- Qualifications: Reliability, organisation, and a willingness to learn are key; experience is a bonus.
The predicted salary is between 22000 - 28000 £ per year.
We are looking for a responsible and proactive Marketplace & Warehouse Operations Assistant to support our online sales operations and day-to-day warehouse activities. This is a varied role covering marketplace account monitoring, customer service, order fulfilment, stock handling, returns, and listing management. Full training will be provided where needed, but the ideal candidate must have a strong sense of responsibility, good attention to detail, and the ability to use initiative.
Key Responsibilities
- Marketplace & Customer Service Duties
- Check account health across all online marketplaces where we sell.
- Review customer feedback and take appropriate action, including addressing negative feedback where required.
- Monitor and process customer cancellation requests.
- Reply to customer messages in a professional and timely manner.
- Manage marketplace cases, disputes, and queries.
- Create new product listings for sale across online marketplaces.
- Amend and update existing listings to ensure accuracy and improve sales performance.
- Warehouse Duties
- Pick customer orders accurately.
- Pack orders carefully and efficiently for dispatch.
- Process goods-in, including checking and organising incoming stock.
- Handle customer returns in line with company procedures.
- Support the general organisation and management of the warehouse.
- Maintain a clean, safe, and efficient working environment.
Ideal Candidate
The ideal candidate will be reliable, organised, and willing to learn. Previous experience in e-commerce, online marketplaces, or warehouse operations would be beneficial, but it is not essential as training will be provided. We are particularly looking for someone who:
- Takes ownership of their work.
- Shows initiative and can solve problems independently.
- Has strong attention to detail.
- Communicates clearly and professionally.
- Can work efficiently in a busy environment.
- Is flexible and willing to support different areas of the business.
- Understands the importance of customer service and accurate order fulfilment.
Working Hours
This is a full-time role offering 40 hours per week.
Training
Training will be provided where required, including marketplace systems, customer service processes, listing management, warehouse procedures, and returns handling.
Marketplace sales & Warehouse Operations Assistant in Leicester employer: ADCB LTD
Join a dynamic team where your contributions truly matter! As a Marketplace Sales & Warehouse Operations Assistant, you'll benefit from a supportive work culture that prioritises employee growth and development through comprehensive training. Located in a vibrant area, we offer a collaborative environment that values initiative and attention to detail, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace sales & Warehouse Operations Assistant in Leicester
✨Tip Number 1
Get to know the company inside out! Research their marketplace operations and customer service approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experiences where you've successfully managed tasks or solved problems. This will demonstrate your ability to take ownership and initiative, which is exactly what they're looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our team!
We think you need these skills to ace Marketplace sales & Warehouse Operations Assistant in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Marketplace & Warehouse Operations Assistant role. Highlight any relevant experience in e-commerce or customer service, even if it's from a different field.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show us your personality and explain why you're the perfect fit for this role. Mention your attention to detail and proactive attitude, as these are key for us.
Showcase Your Initiative:In your application, give examples of times when you've taken ownership of a task or solved a problem independently. We love candidates who can think on their feet and take charge!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ADCB LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Marketplace & Warehouse Operations Assistant. Familiarise yourself with tasks like account monitoring, customer service, and order fulfilment. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
Since this role requires a strong attention to detail, prepare examples from your past experiences where you've successfully managed tasks that needed precision. Whether it’s handling stock or processing orders, be ready to discuss how you ensure accuracy in your work.
✨Demonstrate Your Initiative
Employers love candidates who can take ownership of their work. Think of instances where you've solved problems independently or improved processes. Share these stories during your interview to highlight your proactive nature and ability to think on your feet.
✨Communicate Clearly and Professionally
As customer service is a key part of this role, practice clear and professional communication. Prepare for common customer-related scenarios and think about how you would handle them. This will show that you understand the importance of customer satisfaction and can represent the company well.
