At a Glance
- Tasks: Support online sales and manage warehouse activities with a focus on customer service.
- Company: Dynamic e-commerce company based in Leicester, fostering a supportive work environment.
- Benefits: Competitive salary, full training, and opportunities for personal growth.
- Other info: Full training provided, perfect for those looking to kickstart their career.
- Why this job: Join a vibrant team and gain hands-on experience in e-commerce and warehouse operations.
- Qualifications: Dependable, detail-oriented, and eager to learn; experience is a plus but not required.
The predicted salary is between 27560 - 27560 £ per year.
Location: Onsite | Leicester, LE5 0HJ
Employment type: Full-time
Hours: 40 hours per week
Salary: £27,560
About the role
We are looking for a reliable and proactive Marketplace & Warehouse Operations Assistant to support our online sales operations and day-to-day warehouse activities. This is a varied role covering marketplace account monitoring, customer service, order fulfilment, stock handling, returns, and product listing management. Full training will be provided where needed, so this could be a great opportunity for someone who is organised, responsible, and keen to learn.
Key responsibilities
- Marketplace and customer service
- Monitor account health across online marketplaces.
- Review customer feedback and take appropriate action when needed.
- Respond to customer messages in a professional and timely manner.
- Monitor and process customer cancellation requests.
- Manage marketplace cases, disputes, and customer queries.
- Create new product listings across online marketplaces.
- Update and improve existing listings to help maintain accuracy and support sales performance.
- Warehouse operations
- Pick customer orders accurately.
- Pack orders carefully and efficiently for dispatch.
- Process goods-in, including checking and organising incoming stock.
- Handle customer returns in line with company procedures.
- Support the organisation and day-to-day management of the warehouse.
- Help maintain a clean, safe, and efficient working environment.
About you
We’re looking for someone who is dependable, detail-focused, and willing to support different areas of the business. Previous experience in e-commerce, online marketplaces, customer service, or warehouse operations would be helpful, but it is not essential as training will be provided.
You may be a good fit if you:
- Take ownership of your work.
- Show initiative and can solve problems independently.
- Have strong attention to detail.
- Communicate clearly and professionally.
- Can work efficiently in a busy environment.
- Are flexible and willing to learn.
- Understand the importance of great customer service and accurate order fulfilment.
Training
Training will be provided where required, including marketplace systems, customer service processes, listing management, warehouse procedures, and returns handling.
How to apply
Please apply with your CV and a short note outlining why you are interested in the role.
Marketplace & Warehouse Operations Assistant in Coventry employer: ADCB LTD
Join our dynamic team in Leicester as a Marketplace & Warehouse Operations Assistant, where you'll enjoy a supportive work culture that prioritises employee growth and development. With comprehensive training provided, this role offers a fantastic opportunity to enhance your skills in e-commerce and warehouse operations while contributing to a thriving online sales environment. Our commitment to maintaining a clean and efficient workspace ensures that you can perform at your best, making this an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace & Warehouse Operations Assistant in Coventry
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your skills align with the role of Marketplace & Warehouse Operations Assistant. We want you to feel confident and ready to impress!
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and eager to learn more about the role and the company. Plus, it’s a great way to figure out if it’s the right fit for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Marketplace & Warehouse Operations Assistant in Coventry
Some tips for your application 🫡
Craft a Catchy CV:Make sure your CV stands out! Highlight any relevant experience, even if it’s not directly in e-commerce or warehouse operations. We want to see your skills and how they can benefit us!
Personalise Your Note:When you write your short note, let your personality shine through! Tell us why you’re excited about this role and how you can contribute to our team. We love seeing genuine enthusiasm!
Be Clear and Concise:Keep your application straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point—just like we do in our operations!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ADCB LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Marketplace & Warehouse Operations Assistant. Familiarise yourself with tasks like order fulfilment, customer service, and stock handling. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised your workload and maintained attention to detail, as these are key traits they’re looking for.
✨Demonstrate Customer Service Savvy
Be ready to discuss your approach to customer service. Think of specific instances where you handled customer queries or resolved issues effectively. Emphasising your understanding of the importance of great customer service will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
