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- Tasks: Support and troubleshoot cloud infrastructure while ensuring top-notch customer experience.
- Company: Dynamic tech company focused on cloud solutions and customer satisfaction.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Join a fast-paced environment and make a real impact on critical systems.
- Qualifications: 5+ years in cloud support, strong troubleshooting skills, and excellent communication.
- Other info: On-call responsibilities with opportunities for continuous improvement and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a highly skilled and motivated Senior Cloud Support Engineer with over five years of hands-on experience supporting cloud-based infrastructure and services. You will act as a key escalation point and play a critical role in ensuring the performance, reliability, and availability of our cloud solutions across diverse environments. You will work closely with engineering, operations, and customer teams to resolve complex technical issues and contribute to continuous improvements in system stability and support processes. This is a client-facing, technically demanding position that requires strong analytical thinking, effective communication skills, and a proactive, customer-centric mindset. The role includes on-call responsibilities as part of a rotational schedule, including weekends and public holidays, to support high-priority escalations and maintain continuous service availability.
If you thrive in fast-paced environments and are passionate about delivering top-tier support for mission-critical systems, this opportunity offers both challenge and impact.
Your day-to-day responsibilities:
- Customer Experience — Build and maintain strong relationships with customers; ensure a customer-first approach in all interactions and maintain high satisfaction levels; provide quality technical guidance and training.
- Customer Support & Troubleshooting — Troubleshoot, design and deploy advanced L2 and L3 networks; service, analyze and resolve tasks and support tickets; prioritize and manage several open tasks at one time; respond to tickets with urgency and clarity, according to SLAs; provide high-level technical support, following tickets through to resolution; escalate tickets to the next level with clear incident details; participate in active on-call rotational schedule (average one weekend per month) to support high-priority escalations; flexibility to support occasional critical incidents that may occur on a weekend or holiday; configure servers, networking equipment, and cloud resources as needed.
- Process & Collaboration — Work closely with management and senior members of different departments and third-party vendors to identify recurring problems and contribute to long-term solutions; actively contribute to the knowledge base by creating clear, comprehensive training materials and documentation; document best practices, incident post-mortems, and troubleshooting runbooks, updating knowledge base; contribute to continuous improvement of support delivery processes and tooling; other responsibilities as assigned.
What you bring:
- 5+ years of experience in administration, configuration, and tuning of Linux systems (Ubuntu/Debian and/or CentOS/RHEL), and virtualization/cloud environments (AWS/GCP/Azure/VMware/Openstack).
- Strong troubleshooting, diagnostic, and problem-solving skills.
- Solid understanding and experience in network design, CCNA level or equivalent, and configuration of network devices (switches, firewalls, routers).
- Solid experience with storage systems (SAN/NAS/Object).
- Scripting experience (Bash, Python, etc.).
- Excellent written and verbal communication skills, including experience working directly with customers in the areas of support.
Your education:
- Bachelor's Degree in Information Technology or Computer Science.
Nice to have:
- Familiarity with Kubernetes and container orchestration concepts.
- Knowledge of ITIL processes and structured incident/problem/change management workflows.
- Certifications such as RHCE, AWS Solutions Architect, CCNP, or VMware VCP are a plus.
- Previous experience in a customer-facing technical support or site reliability engineering role.
Senior Cloud Support Engineer in London employer: ADARA
Contact Detail:
ADARA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Cloud Support Engineer in London
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your dream job!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or message can show your enthusiasm and keep you on their radar. Plus, it gives you a chance to reiterate why you’re the perfect fit for the role.
✨Tip Number 3
Prepare for interviews like it’s game day! Research the company, understand their cloud solutions, and be ready to discuss how your skills align with their needs. Practise common interview questions and have your own questions ready to show your interest.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us at StudySmarter. It’s a great way to stand out and shows you’re keen on being part of our team.
We think you need these skills to ace Senior Cloud Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Cloud Support Engineer role. Highlight your relevant experience with cloud infrastructure, troubleshooting skills, and any customer-facing roles you've had. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cloud support and how your skills can contribute to our team. Keep it concise but impactful – we love a good story that showcases your journey in tech.
Showcase Your Technical Skills: In your application, don't forget to highlight your technical skills, especially those related to Linux systems, networking, and cloud environments. We’re keen on seeing your hands-on experience, so be specific about the tools and technologies you’ve worked with.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at ADARA
✨Know Your Cloud Inside Out
Make sure you brush up on your knowledge of cloud platforms like AWS, GCP, and Azure. Be ready to discuss your hands-on experience with these technologies, as well as any specific projects you've worked on. This will show that you're not just familiar with the concepts but have practical skills to back it up.
✨Showcase Your Troubleshooting Skills
Prepare to share specific examples of complex technical issues you've resolved in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and problem-solving abilities, which are crucial for this role.
✨Communicate Clearly and Effectively
Since this is a client-facing role, practice articulating your thoughts clearly. You might be asked to explain technical concepts to non-technical stakeholders, so being able to simplify complex information is key. Consider doing mock interviews with friends or colleagues to refine your communication style.
✨Emphasise Your Customer-Centric Mindset
Be prepared to discuss how you've built strong relationships with customers in previous roles. Highlight instances where you went above and beyond to ensure customer satisfaction. This will show that you understand the importance of a customer-first approach in technical support.
