Engagement Manager - FINTECH/London

About Adaptive

Adaptive is a financial consulting firm that partners with capital, commodity and digital market participants. We build complex front‐office technology solutions using proven accelerators to create long‐term competitive advantage for our clients, including leading investment banks, fintech and capital market service providers across London, New York, Barcelona, Manila and Montreal.

We are looking for a Senior Engagement Manager to join our London team and serve as the senior delivery face of Adaptive to our clients, managing long‐term relationships and ensuring alignment between client goals and our services.

Your Profile

• Strategic thinker with strong communication skills.
• Relationship builder who works well both with team and clients.
• Problem‐solver and team player.
• Proven experience in consultancy, capital markets and bespoke software development.

Key Responsibilities

• Act as the senior delivery face, managing long‐term client relationships and ensuring alignment with client goals.
• Build strong relationships with key stakeholders and serve as escalation point for any issues.
• Lead commercial, contractual and renewal discussions, coordinating with sales as appropriate.
• Accountable for a portfolio of engagements of varying size and complexity.
• Provide necessary leadership, management and support for successful delivery and team welfare.
• Oversee delivery of projects, manage people, schedule, budget and risks when a Programme or Project Manager is allocated.
• Act as escalation point for project issues.
• When a Delivery Lead is allocated, manage delivery and governance, including planning, estimating, RAIDs, audit trail and meeting structures.
• Manage resource and financial details: forecasts, timesheets, expenses, invoicing and spend vs budget.
• Serve as client escalation contact and participate in regular client reviews.
• When no Delivery Lead is allocated, lead the Adaptive resources stationed on the engagement, ensuring vision, communication, morale, culture and social events are maintained.
• Work with Delivery Leads and Head of Delivery to manage local resourcing of PMs and Delivery Leads.
• Identify gaps and recruit new hires in collaboration with Head of Delivery, Local Director and HR.
• Support welfare of local practice members, monitor concerns and manage resolution.
• Contribute to performance management, recognise performance and develop remediation plans where necessary.
• Mentor team members on the Career Progression Framework and support compensation reviews.
• Prepare and maintain pre‐sales materials; attend sales meetings and client calls to demonstrate expertise.
• Participate in proposal and estimation processes; write/review Statements of Work (SOWs) and Master Service Agreements (MSAs).
• Engage with the tech community as an expert, present at conferences, contribute to online communities, coordinate blog, white papers and brown‐bag sessions.
• Collaborate with relevant groups, build consensus, own roll‐out and change management, monitor adoption and remediate issues.

Benefits

• 25 days holiday
• Family medical and dental
• Life insurance and long‐term disability insurance
• Gym subsidy
• Pension with 5% match
• Season ticket loan
• Cycle scheme

Interview Process

• Chat with recruiter
• Zoom chat with two Engagement Managers for detailed questions on knowledge and experience
• Face‐to‐face interview (office or Zoom) for deeper assessment

Diversity and Inclusion

Adaptive values diversity and inclusion. We welcome colleagues who are respectful, collaborative and passionate, and who possess the skills needed to succeed in this role.