At a Glance
- Tasks: Support users with CCH software and deliver training sessions.
- Company: Join a collaborative team in a remote UK-based role.
- Benefits: Gain valuable experience in software support and process improvement.
- Other info: Enjoy a supportive environment with opportunities for growth and learning.
- Why this job: Perfect for early career professionals wanting to develop expertise in business systems.
- Qualifications: Experience with CCH software and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a Software Assistant that has an understanding of CCH software and looking for an opportunity to combine their accounting knowledge with user support and training.
You will join a collaborative team responsible for supporting and improving the use of Practice Management and Document Management systems across the business.
This is an excellent opportunity for someone with a background in an accountancy practice who enjoys helping others get the most from their software.
The Role
You'll provide day-to-day support to users of the Practice Management (PM) and Document Management (DM) systems, helping to ensure processes are followed, data is maintained, and colleagues receive the training and support they need.
You'll work closely with teams across the business, contributing to system improvements, user adoption and ongoing projects.
Key Responsibilities will include
- Provide first-line support for user queries relating to CCH Practice Management and Document Management.
- Deliver training and onboarding sessions for new and existing users.
- Create and maintain document and billing templates.
- Review and cleanse system data to ensure accuracy and consistency.
- Support month-end processes within the Practice Management system.
- Assist with software implementation and user adoption during acquisitions and office integrations.
- Support system integrations and understand the impact of changes across connected applications.
About You
We're looking for someone who has
- Experience using CCH software, ideally CCH Practice Management and/or CCH Document Management.
- Previous experience working within an accountancy practice or a similar professional services environment.
- Strong communication skills with the confidence to support and train colleagues.
- Good organisational skills and a proactive approach to problem-solving.
- A logical mindset with excellent attention to detail.
- Strong Microsoft Excel skills.
- A willingness to learn, develop and continuously improve processes.
This is a UK remote role with regular teams calls with the wider support team.
This is a great opportunity for someone who may be in the early stages of their career and looking for an opportunity to develop their expertise in business systems within a supportive and collaborative team.
If you have experience with CCH software and are looking to move into a varied role combining software support, training, process improvement and stakeholder engagement, we'd love to hear from you.
This is a UK-based, remote position. Applicants must be currently based in the UK and have the unrestricted right to work in the UK, as sponsorship cannot be provided
Software Assistant (CCH) employer: Adaptive Careers
At Adaptive Careers, we pride ourselves on being an excellent employer by offering a flexible part-time Credit Controller role in the vibrant city of Glasgow. Our supportive work culture fosters employee growth and development, providing opportunities to enhance your finance skills while working within a friendly team environment. With a commitment to work-life balance and a stable, long-term position, we ensure that our employees feel valued and empowered in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Software Assistant (CCH)
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Adaptive Careers value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Adaptive Careers a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Adaptive Careers!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Adaptive Careers.
We think you need these skills to ace Software Assistant (CCH)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Adaptive Careers!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Adaptive Careers
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
