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- Tasks: Lead a dynamic team to ensure smooth operations and exceptional customer service.
- Company: Join a family-run business making mobility accessible for all.
- Benefits: Competitive salary, generous holiday, pension scheme, and life insurance.
- Other info: Exciting opportunities for personal and professional growth in a rewarding sector.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Management experience in the automotive industry and strong leadership skills.
The predicted salary is between 35000 - 45000 £ per year.
Location: Cardiff CF3 2GA
Salary: Competitive, DOE + Excellent Benefits!
Contract: Full time, Permanent
Hours of work: 9.00 am to 5.00 pm Monday to Friday
Benefits: Auto Enrol Pension Scheme, 23 days holiday plus statutory, Life Insurance, Employee Assistance Programme, on-site Parking, Holiday Purchase Scheme, Car Purchase Scheme
The Adaptations Installation Company is part of a multi-site business serving the disability and mobility sectors. We are a family-run company, whose steady expansion has been built on the excellent customer service our staff give to our customers. We operate in a very niche and rewarding industry, making independent mobility accessible to all by adapting vehicles to each customer's individual needs. With a list of over two hundred adaptations no two days are the same!
We have an exciting opportunity for an Automotive Branch Manager for our Cardiff branch, leading and mentoring a small team of experienced and dedicated colleagues. You will coordinate the daily smooth running of the branch and drive it to even greater success, whilst ensuring the branch is compliant with policies and procedures.
The Automotive Branch Manager is fully accountable for the day-to-day operational and commercial performance of the branch. This role owns revenue delivery, P&L performance, workshop utilisation, diary control, and dealer development, ensuring the branch operates efficiently, profitably, and with a strong customer focus.
Working closely with the Service & Installation Coordinator and Workshop Manager, the Branch Manager will take full control of resources, drive sales through Motability and retail channels, strengthen car dealer relationships, and act as the primary point of contact for WAV converters and key customers. This is a hands-on leadership role, requiring commercial awareness, operational discipline, and proactive engagement with internal teams and external partners.
As our Automotive Branch Manager you will be responsible for:
- The day-to-day running of the branch, ensuring smooth, efficient operations
- Ensuring all processes support safe, compliant, and high-quality vehicle adaptation installations
- Working closely with the Workshop Manager to ensure resources, engineers, and facilities are fully utilised
- Maintaining high standards of customer service across all touchpoints
- Full ownership of branch P&L, including revenue, cost control, and profitability
- Taking control of branch revenue and ensuring budgets and targets are achieved or exceeded
- Ensuring maximum workshop utilisation through effective diary planning and job scheduling
- Leading the development and growth of car dealer relationships within the branch territory, including regular dealer partner visits to grow relationships & revenue
- Providing clear leadership and direction to branch teams
- Working collaboratively with the Workshop Manager to align operational delivery with commercial goals
- Setting clear expectations, holding people accountable, and supporting performance improvement
In order to be successful in this role you must have:
- Experience in a similar management role within the automotive industry
- Customer-focused with a professional and empathetic approach
- Strong attention to detail and commitment to quality
- Calm under pressure with a problem-solving mindset
- Strong leadership skills
- Good communicator
- Automotive industry experience
- Excellent decision-making skills
- Highly motivated and can enthuse others
- Adept planning and organising
- Integrity
Training on company internal systems will be provided to ensure a successful start in your career with the business. If you feel you have the necessary skills and experience to be successful in this role click on APPLY today! No agencies please.
Automotive Branch Manager in Luton employer: Adaptations Installation Company
Contact Detail:
Adaptations Installation Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Branch Manager in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Branch Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Since we're all about excellent customer service, think of examples from your past that showcase your commitment to quality and customer satisfaction. Show them you’re the perfect fit!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications with a friendly email or call. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to ask any questions you might have about the role.
✨Tip Number 4
Check out our website for the latest job openings. We often post exclusive roles there, so make sure you’re applying directly through us. It’s a great way to get noticed and show your interest in being part of our family-run business!
We think you need these skills to ace Automotive Branch Manager in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Automotive Branch Manager role. Highlight your experience in management within the automotive industry and showcase your customer-focused approach. We want to see how your skills align with our mission of providing excellent service!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the automotive industry and how you can contribute to our team. Be sure to mention your leadership style and how you plan to drive success at our Cardiff branch.
Showcase Your Achievements: Don’t just list your responsibilities; show us what you've achieved in your previous roles. Whether it's improving customer satisfaction or increasing sales, we love to see quantifiable results that demonstrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Adaptations Installation Company
✨Know Your Stuff
Make sure you brush up on your automotive industry knowledge. Understand the latest trends, technologies, and customer needs in vehicle adaptations. This will show that you're not just a manager but someone who genuinely cares about the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team or improved performance. This is crucial for a role that requires strong leadership and accountability.
✨Emphasise Customer Focus
Since this role is all about excellent customer service, be ready to discuss how you've prioritised customer satisfaction in previous positions. Share stories that highlight your empathetic approach and problem-solving skills when dealing with customer issues.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to branch management. Prepare to discuss how you'd handle operational challenges, manage budgets, or improve dealer relationships. This will demonstrate your strategic thinking and decision-making abilities.